Senior User Experience Designer

Lincoln Financial•Charlotte, NC

1d•$96,900 - $176,200•Hybrid

About The Position

We are excited to bring on a Senior User Experience Designer to our Retail and Distribution IT team to work in one of our key city locations. As the Senior UX Designer, you will lead the design strategy for Lincoln’s digital web experience focused on our financial professionals. You will work on a cross-functional team with other UX designers, developers, product owners, and stakeholders to collaboratively create new and innovative experiences targeted toward current and future clients. You will have the opportunity to lead the research, experience/design creation, usability testing, and build for next-generation digital experiences across multiple platforms and devices. In this role, you will be expected to regularly consult with senior IT and Business leaders while promoting a customer-centric and data driven design approach. This role will require a passion for design, a deep understanding of the evolving digital technology and trends, as well as the ability to work in a fast-paced agile environment.

Requirements

5 – 7+ Years of experience in in user experience design and development directly aligned to the specific responsibilities for this position.
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelors)_Minimum Required in Visual Design, Computer Science, Information Systems, IT, Computer Engineering, or related field
Advanced level experience with UX design/wireframe/prototyping tools (Axure preferred but not required)
Basic knowledge of web accessibility (ADA) as it relates to design and user experience

Nice To Haves

Experience working in an Agile environment a plus (but not required)

Responsibilities

Understand customer needs and feelings through research activities (competitive research, stakeholder interviews, usability testing, personas, etc.), partnering with our line of business CX teams.
Create wireframes, prototypes, and digital designs focused on customer needs and analytics data.
Lead and participate in design thinking sessions with business and IT partners.
Collaborate regularly with business partners and internal stakeholders throughout the design process to ensure business goals are being met while focusing on the customer experience.
Work with other UX designers to maintain enterprise design standards and contribute to the ongoing evolution of Lincoln’s design and brand style guide.
Work closely with front-end developers to provide design specifications and direction during development of new experiences.
Keep focus on continued education related to design tools, industry trends/research, competitor products, and design best practices.