Senior Universal Banker - Floater

Byline Bank.•Libertyville, IL

4d•$25 - $37•Hybrid

About The Position

Byline Bank is seeking passionate individuals to join their team, emphasizing the vital role branch teams play in helping clients achieve financial goals and fostering community connections. This Senior Universal Banker opportunity is for detail-oriented, customer-focused individuals ready to join a company that invests in its employees. The Senior Universal Banker is responsible for coordinating the activities of Tellers and Universal Bankers, identifying client needs, explaining products/services, and converting service opportunities into sales. This role involves performing a full range of customer services, including processing transactions, opening/closing accounts, responding to inquiries, and assisting with daily branch operations. The Senior Universal Banker will support complex transactions and sensitive client concerns, administering and explaining policies and procedures. This role requires periodic travel to other branch locations for staffing support and maintaining a professional image as outlined in the Byline Bank Employee Handbook.

Requirements

High School Degree or GED required.
3+ years of experience in a banking environment.
Must be detail oriented with excellent organizational skills.
Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
Working knowledge of banking regulatory requirements.
Knowledgeable about a wide variety of retail bank products and administrative support
Strong time management skills and attention to detail.
Ability to communicate in a professional, accurate, and clear manner with internal and external stakeholders.
Must be able to lift 30 pounds.

Nice To Haves

1+ years of experience as a Teller, Personal Banker or Universal Banker is a plus.
Strong knowledge of Microsoft Office preferred.

Responsibilities

Assists staff with scheduling, assigning work, answering questions, and problem resolution.
Identifies coaching opportunities for direct reports.
Identifies training needs of the Teller and Universal Banking staff.
Demonstrates a proficient ability to delegate duties and assignments.
Ensures Tellers properly use and follow guidelines outlined in the BYB Teller Training Manual.
Actively participates in Branch meetings and speaks on assorted topics.
Assists staff in recognizing and facilitating cross-selling opportunities.
Leads by example by demonstrating excellent customer service skills and adhering to all policies and procedures.
Demonstrates and encourages open communication with staff.
Coaches staff to achieve assigned production goals.
Demonstrates the ability to work towards meeting customer service and sales expectations/standards.
Maintains positive interpersonal relationships with customers and employees.
Recognizes and facilitates cross-selling opportunities.
Opens and services accounts and identifies cross-selling opportunities for new and existing customers.
Calls on potential or existing customers to develop new business by promoting services and products, with the goal of expanding relationships and bank profitability.
Displays exceptional customer service and sales skills and maintain a professional attitude.
Maintains accuracy and compliance in all account documentation.
Participates in the weekly scheduling of Tellers and Universal Bankers.
Ensures proper coverage for adherence to dual control.
Completes the monthly branch certification to recap audits, teller differences and Teller Line operational duties in a timely and accurate manner.
Maintains ample levels of supplies and utilizes the proper order forms when requisitioning supplies.
Ensures Tellers/Universal Bankers balance out at drawer limits daily, per Bank policy.
Ensures that all bank policies pertaining to monies and balancing are strictly and continually adhered to.
Establishes clear and on-going communication with management.
Minimizes risk of losses, including cash differences and other controllable losses.
Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.
Processes Teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
Makes sound judgments regarding customer service and risk to the bank, effectively balancing both. Understands when to escalate a problem or situation to management for resolution.
Continues to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
Keeps abreast of competitor products, services, and current promotions.
All other duties as assigned.