Senior Unified Communications Engineer

LPL Financial•Charlotte, NC

4d•Onsite

About The Position

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. Unified Communications Engineer is responsible for the design and development of Unified Communications voice, video and Collaboration networks. Will work with Unified Communications Engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting Unified Communications voice/video system clusters and endpoints. Quickly respond to issues regarding software application/hardware related issues, resolve on the spot problems.

Requirements

Minimum of 5 years of engineering experience in telecommunications.
Minimum of 5 years of technical hands-on experience with Cisco Unified Communications suite of products as well as Cisco Webex Cloud for voice and video.
Flexible hours to accommodate after hours and weekend activities such as installation, testing, managing events.
Must sit onsite 5 days a week in LPL's Fort Mill SC office
Intermediate understanding of networking, including QoS.
Intermediate level technical understanding of: Cisco WxC Cisco WxCC as well as Cisco Webex Customer Assist Cisco Webex Video as well as Video Conferencing to include hardware Cisco Unified Communications Manager Cisco Unified Unity Voice Gateways / Routers / Switches Cisco CUBE Routers and/or other SBC Solutions Cloud carrier experience

Nice To Haves

Bachelor’s degree in Computer Science, Engineering or related field

Responsibilities

Maintain and administer Cisco telephony equipment inclusive of compute nodes, cubes, and circuits. To include Webex Cloud Deploy/maintain Cisco voice & video products across the entire portfolio as well as cloud configuration.
Intermediate troubleshooting of VoIP traffic across Cisco switches and routers.
Capable of analyzing raw data captures
Design and build the system integrity and connectivity tests to ensure system availability.
Monitoring of associated infrastructure health
Troubleshoot voice communications problems of varying complexity.
Technical lead of projects and mentor other team members.
Participate in Tier 2 after hours and on-call support as part of a team rotation.