Senior TSM&O Project Manager - Transportation Market

Gresham Smith•Charlotte, NC

About The Position

At Gresham Smith, we call it Genuine Ingenuity. Our culture is the cornerstone of who we are, and our people are at the heart of everything we do. United by our Core Purpose—to plan, design, and consult to create healthy and thriving communities—we deliver innovative solutions for life’s essential infrastructure and institutions. What sets us apart is our dedication to care for our people, our clients, and the places we call home. We are more than a team of professionals—we’re a community built on commitment, integrity, respect, and teamwork. When you join Gresham Smith, you’re joining a place where you can connect and thrive. Our employees consistently recognize us as a Best Place to Work because we go above and beyond to ensure that you feel valued, supported, and empowered. As a Senior TSM&O Project Manager, you will oversee and assist in managing client transportation management programs, organize and lead statewide strategic Traffic Incident Management (TIM) initiatives, support maintenance of TIM strategic and training plans, direct project teams, and ensure client compliance with contracts, memoranda of understanding, performance metrics, and commitments. You will also monitor reports and schedules, collect and analyze data, prepare reports, and recommend program enhancements. Your work will directly contribute to shaping environments where people live, work, and thrive, all while growing your career within a supportive, people-first culture.

Requirements

Bachelor’s degree in a related field with 15 years of relevant experience or 20 years of experience in law enforcement, incident management, fire services, and/or emergency response
Experience in contract and staff management
Proven project management expertise
Advanced technical writing skills capable of producing comprehensive technical reports
Proficiency in Microsoft Office applications, particularly Word and Excel
Strong attention to detail
Excellent organizational and time management skills
Ability to build and maintain effective interpersonal relationships
Flexibility to support client project activities outside regular business hours as needed
Genuine curiosity, creativity, and a collaborative spirit

Responsibilities

Oversee and assist in managing client transportation management programs
Organize and lead statewide strategic Traffic Incident Management (TIM) initiatives including first responder training and coordinating activities between clients and stakeholders at statewide and regional levels
Support maintenance of TIM strategic and training plans
Direct project teams and ensure client compliance with contracts, memoranda of understanding, performance metrics, and commitments
Monitor reports and schedules, ensuring timely communication of actions to teams and clients
Collect and analyze data and performance metrics, prepare reports, and recommend program enhancements to improve safety outcomes and statewide performance
Oversee coordination and project work of TIM analysts, engineers, and other resources maintaining continuous operations, especially when resources are limited
Review current and future projects related to TIM programs
Coordinate software installation and configuration efforts
Collaborate with state and local traffic operations personnel
Coordinate with event management and first responder teams
Oversee development of traffic engineering studies
Report operational performance measures and program-level metrics
Manage client infrastructure assets and provide support activities as needed