TEMP- Senior Triage Specialist

Brookfield Wealth Solutions, Ltd•US AZ - Remote, AZ

13d•Hybrid

About The Position

We are looking for a highly capable Senior Triage Specialist to complete a temporary work assignment setting up and processing claims for our Bermuda Casualty unit. The role can be filled either in office or remotely from any state. As this is a temporary assignment, only government mandated benefits will be provided. Contractors in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required.

Requirements

One year insurance experience (required). General knowledge of commercial workers’ compensation insurance required.
A high school diploma (or equivalent) and 3 years’ prior relevant work experience; or A vocational or technical education with at least one year of relevant work experience.
The ability to communicate clearly on the telephone is crucial.
The ability to read and write English fluently is required.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
A strong sense of accountability and pride in completing an excellent work product.
An eagerness and desire to learn the Triage claims function with the intent of becoming a Claims Adjuster.
Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback.
Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease.
Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment.
Intellectual curiosity – the ability to consistently consider all options and is not governed by conventional thinking.
Client focus – the ability to effectively determine specific client needs and to provide value added solutions.
Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity.
Being solution (not problem) focused
Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
Detail oriented with initiative.
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
Excellent analytical skills.
Proficient in the use of computer programs, including Word, Excel, and Outlook.

Nice To Haves

Bachelor’s degree from an accredited university is strongly preferred.
The ability to also read and write Spanish fluently is very helpful, but not required.

Responsibilities

Under technical direction and within standard limits and authority provide clerical support to claims adjusters to facilitate timely and accurate intake and assignment of commercial casualty claims for our Bermuda operation.
Update new and existing claims in claims database and contact brokers as needed.
Screen all incoming phone calls, assess and assign out to proper party.
Prepare written correspondence
Print attached backup documentation/invoice and mail checks.
Electronic and paper filing as needed.
Determining coverage and adjuster assignment.
Investigating the claim - this requires calling the claimant, insured
Processing mail and prioritizing workload.
Technical information gathering through ordering reports, contacting police departments for vehicle/ equipment recovery.
Responsible for telephone calls from various parties (insured, claimant, etc.).
Have an appreciation and passion for strong claim management.