Senior Treasury Services Analyst

Allegacy Federal Credit Union•Winston-Salem, NC

28d

About The Position

The Treasury Services Analyst supports the delivery, implementation, and ongoing servicing of treasury and business deposit solutions for commercial members. Working closely with Treasury Services Sales, Business Services, and internal operational teams, this role serves as a technical resource responsible for onboarding, member training, operational oversight, risk monitoring, and process improvement to ensure an exceptional commercial member experience and sound operational controls.

Requirements

Bachelor's degree from a four-year college or university; or equivalent Treasury Services experience required.
Strong understanding of Treasury Services products and operational workflows.
Excellent verbal and written communication skills.
Ability to explain technical processes clearly to members and internal stakeholders.
Strong organization, problem-solving, and attention to detail.
Solution-oriented mindset focused on delivering an exceptional member experience.
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

3-5 years of Treasury Services, Cash Management, or related financial services experience preferred.
Experience supporting commercial clients and treasury service implementations preferred.

Responsibilities

Serve as a senior Treasury Services resource for commercial members, Financial Centers, Business Services, and internal operations teams.
Respond to escalated inquiries related to ACH origination, Business Online Banking, online wires, Remote Deposit Capture (RDC), Bill Pay, and Positive Pay.
Coordinate with internal departments and external vendors to resolve member and operational issues.
Conduct Business Online Banking and Treasury Services demonstrations for prospective and existing commercial members.
On board business administrators, verifying entity structure, entitlements, and access levels.
Deliver one-on-one training sessions for Treasury Services including ACH, wires, RDC, Bill Pay, and Positive Pay.
Develop and manage implementation schedules to ensure timely delivery of treasury solutions.
Order RDC scanners, coordinate vendor installation and training, and provide limited technical support.
Monitor treasury operational dashboards, workflows, queues, and inboxes to ensure timely processing, issue resolution, and adherence to operational controls.
Review and approve treasury-related transactions and exceptions prior to established processing windows, including ACH, RDC, and Positive Pay activity.
Support ACH returns processing and conduct research on ACH and online wire activity when needed.
Gather and analyze historical data related to ACH, RDC, and mobile deposit exposure, exceptions, and risk trends.
Manage completion, retention, and documentation of Treasury Services Agreements and related member documentation.
Prepare annual ACH and RDC relationship reviews, including questionnaires, summaries, and required reporting.
Ensure required fee structures are properly established for Treasury Services solutions.
Maintain awareness of Nacha rules, regulatory requirements, and credit union compliance standards.
Participate in sales calls and relationship strategy discussions as requested.
Conduct in-person demos, on boarding sessions, and training when needed.
Identify opportunities to deepen member treasury relationships through proactive solution recommendations.
Assist with testing for core system updates and digital platform releases.
Participate in vendor calls and submit tickets for product and service issues.
Collaborate on the development of new Treasury Services offerings and process enhancements.
Prepare and maintain reports related to commercial onboarding, treasury usage, and operational metrics.
Assist in maintaining Share Point resources, procedures, job aids, and reference materials.
Continuously evaluate procedures to improve accuracy, reduce risk, and enhance the commercial member experience.