Senior Travel Consultant

BCD

24d • $48,000 - $55,000 • Remote

About The Position

As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). You will also support specialized customer training programs and group air fulfillment.

Requirements

• Extensive experience as a travel agent
• Advanced skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Working knowledge of the travel industry, policies, procedures, and processes
• Highly organized and detail oriented
• Skilled with Excel and other Microsoft applications
• Flexibility in scheduling is a core requirement of the role.

Responsibilities

• Search and confirm travel reservations for the customer
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed