Senior Transportation Delivery Operations Manager

Staples • Saint Louis, MO

54d

About The Position

The Fleet Delivery Operations Manager leads the operation of Staples Delivery Operations by managing and ensuring the timely and complete delivery of all orders.  In this role, you will lead and manage towards excellent customer service and customer retention. You will collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals and to develop, refine, implement and administer departmental fleet policies, procedures and systems to provide effective service to all customers and channels at the lowest cost possible. Safety is our utmost priority so, in this role, we will look to you to ensure safe work practices and embrace and foster our safety culture. In your role as a leader, you will be essential to the success of Staples Supply Chain as we deliver to our customers.

Requirements

• Ability to manage through change and strive for continuous improvement by analyzing and making recommendations to established departmental processes and procedures.
• Ability to foster communication and teamwork among staff and to collaborate with all members of your team, at all levels to ensure successful customer outcomes.
• Experience and working knowledge of transportation systems and processes, productivity standards, and technology.
• Ability to adopt our safety procedures quickly and ensure safe work practices which create a safety culture in the warehouse.
• Ability to be comfortable working in a warehouse environment with seasonal temperature variations.
• Ability to demonstrate analytical thinking and problem-solving ability.
• Inclusive nature that seeks common ground, listens to others and advocates for the best solutions for the customer and for employees.
• Commitment to lead by example and a growth mindset as a leader, customer advocate, and contributor.
• Basic English language skills (both verbal and written communications).
• High school diploma or general education degree (GED)
• 3+ years of experience working in a warehouse environment
• Must have a valid drivers' license with a driving record indicating a safe driving history acceptable to the company and at all times remain eligible to drive a commercial motor vehicle under applicable laws and regulations
• Ability to pass a DOT physical and drug screen to the extent legally permissible
• Must obtain a 6-month DOT medical card specific to the role
• An ability to lift, lower, push, pull or carry product up to a maximum of 70 pounds by hand
• Must be at least 21 years of age

Responsibilities

• Lead the operation of Staples Delivery Operations by managing and ensuring the timely and complete delivery of all orders.
• Lead and manage towards excellent customer service and customer retention.
• Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals
• Develop, refine, implement and administer departmental fleet policies, procedures and systems to provide effective service to all customers and channels at the lowest cost possible.
• Ensure safe work practices and embrace and foster our safety culture.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees