Senior Transportation Delivery Manager

Waste Management, Inc. (WM)•Upper Marlboro, MD

3h•Onsite

About The Position

The Senior Transportation Delivery Manager is responsible for overseeing daily container delivery operations and leading a team of 15 Container Drivers to ensure safe, efficient, and on-time service throughout the designated region. This role partners closely with the Dispatch department to coordinate routing, labor allocation, and operational priorities while monitoring driver performance, productivity, and compliance. The ideal candidate brings a strong logistics background, excellent organizational skills, and in-depth geographic knowledge of the DMV area to support smooth, customer-focused delivery operations.

Requirements

Bachelor's Degree or in lieu of degree, 3 to 5 years in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees were requirements of the role
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License
Any Certificates required by contract or local conditions.

Nice To Haves

6 years previous experience in transportation, logistics, or solid waste operations.
Associate's Degree and/or equivalent experience

Responsibilities

Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.
Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.
Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.
Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).
Reviews daily or weekly demand / volume for trucks/routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.
Sets and monitors productivity, service, and safety targets for each route and driver.
Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.
Works with functional groups to resolve employee relations and labor relations issues.
Acquires and coordinates temporary workers assigned to assist drivers on routes.
Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
Documents problem fixes and provides instructions to dispatch/service should problems recur.
Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.
Notifies customer service of delivery days for specific areas.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.