Senior Translation Project Manager

Rapport International•Sudbury, MA

2d•Remote

About The Position

We are looking for an experienced Translation/Localization Project Manager to play a critical leadership role in managing translation projects, building client relationships, and driving operational excellence. This position is ideal for a highly organized, detail-oriented professional who enjoys balancing project management, client communication, reporting, and process improvement. In addition to managing complex and high-volume translation projects, this role is responsible for client quoting, invoicing oversight, linguist onboarding, reporting, and supporting revenue growth initiatives.

Requirements

Bachelor's degree or equivalent experience.
Minimum of 3 years of successful experience as a Translation/Localization Project Manager.
Strong written and verbal communication skills.
Exceptional grammar, proofreading, and attention-to-detail skills.
Demonstrated ability to manage multiple priorities and deadlines.
Strong problem-solving and organizational abilities.
Proven ability to work independently in a remote environment while collaborating effectively with a team.
Client-focused mindset with a proactive, positive attitude.
Experienced with TMS, preferably Phrase.

Nice To Haves

Experience managing complex or enterprise-level translation projects and relationships.
Familiarity with HubSpot, Phrase, CAT tools, Adobe Acrobat, Adobe InDesign, WordPress, and WPML.
Previous experience working remotely.

Responsibilities

Manage translation projects from initial client request through final delivery and invoicing.
Coordinate translators, editors, and other language professionals to ensure quality and on time delivery.
Manage large-scale, enterprise-level, and complex translation projects.
Utilize Phrase and other translation technologies as required.
Maintain project documentation and ensure compliance with internal procedures.
Build relationships with clients by communicating proactively with clients and linguists throughout the project lifecycle.
Prepare accurate translation quotes, including pricing and delivery timelines.
Follow up on outstanding quotes and maintain quote tracking reports.
Identify opportunities to expand services and contribute to revenue goals.
Review completed projects and prepare accurate billing documentation.
Verify project charges and vendor invoices.
Coordinate with accounting to ensure proper billing.
Assist with collection efforts on past-due client invoices as needed.
Ensure project records are accurately maintained in HubSpot.
Prepare operational reports and project updates for management.
Present translation project updates during weekly team meetings.
Complete quarterly reporting requirements.
Maintain accurate client and project records.
Review, update, and document work instructions and operational processes.
Monitor client activity and identify customers requiring outreach.
Maintain strong client relationships and account retention.
Help ensure exceptional client satisfaction and service delivery.
Source, screen, and qualify freelance translators and linguists.
Review applications, resumes, rates, and experience.
Manage onboarding documentation and agreements.
Maintain internal linguist databases and records.
Assist with case study development and marketing content.
Share industry trends and topics for marketing communications.
Support operational initiatives and complete special projects as assigned.