Senior Transformation Manager

UNC-Chapel Hill•Chapel Hill, NC

18d

About The Position

Based in the Chancellor’s Office, Operational Excellence (OE) applies a holistic lens to solving campus-wide challenges and advancing opportunities to improve business operations supporting the University’s mission. Led by the Associate Vice Chancellor for Operational Excellence, OE Transformation Managers plan and execute executive level projects, transform administrative operations, and develop continuous improvement competencies campus wide. The Operational Excellence Senior Transformation Manager position includes the following OE leadership responsibilities: strategic thought partnership, mentorship, representing OE in absence of the Associate Vice Chancellor for Operational Excellence, campus engagement with university leaders, and will always lead the most complex Operational Excellence projects. Primary Responsibilities of the Transformation Manager position include but are not limited to the following: Innovative Transformation Leadership: Provide leadership and direction for major projects at the University. Network with the campus community to identify institution wide opportunities and propose solutions, services, processes, or capabilities that align with the University’s priorities and, are high-impact or add significant value or efficiencies. Lead and facilitate the development of workflows, project plans, operating procedures and reporting required for the evaluation and adoption of new processes, systems, and technologies. Work closely with the Associate Vice Chancellor for Operational Excellence and campus partners to gain a deep understanding of the goal of the project and what success ultimately looks like. Project and Change Management: Oversee the analysis, design, documentation, and implementation process for complex University-wide or high priority projects. Acquire and document knowledge from subject matter experts across campus and translate this knowledge into functional solutions. Manage and facilitate design workshops. Provide guidance on feasibility and appropriateness of proposed solutions and seek alternative solutions when available. Design, test and implement solutions in university/unit systems and processes. Monitor deliverables throughout the project lifecycle to ensure completeness, consistency, and quality. Introduce a set of tools and methodologies that enable continuous quality improvement. Manage the people side of change to ensure successful implementation, adoption, and reinforcement. Responsible for goal setting, progress reporting, project deliverables, implementation, and evaluation for designated projects. Deliver tangible and quantifiable process and operational improvements. Proactively flag issues or barriers to success and work with the project team to create a relevant action plan. Escalate issues that cannot be solved directly by the project team to the Associate Vice Chancellor for Operational Excellence via the established process.

Requirements

None

Nice To Haves

The successful candidate will have a demonstrated understanding of complex enterprise-wide projects and/or strategic and operational reviews, preferably within a higher education or non-profit environment.
Excellent problem-solving skills, ability to help others organize problem solving and act
Project management experience, preferably with organizational metrics component
Change management experience, Prosci (or equivalent) certification
Excellent interpersonal communication skills
Group facilitation and presentation skills
An ability to distill insights from multiple sources of information into an executive level overview
An ability to influence others, even without direct management responsibility
An analytical orientation, comfortable with understanding inputs to metrics and setting realistic targets
An ability to establish strong standing and respect within the organization
A strong understanding of business and policy issues faced by the organization, and why the transformation is critical.
Advanced proficiency with Microsoft PowerPoint and Excel

Responsibilities

Provide leadership and direction for major projects at the University.
Network with the campus community to identify institution wide opportunities and propose solutions, services, processes, or capabilities that align with the University’s priorities and, are high-impact or add significant value or efficiencies.
Lead and facilitate the development of workflows, project plans, operating procedures and reporting required for the evaluation and adoption of new processes, systems, and technologies.
Work closely with the Associate Vice Chancellor for Operational Excellence and campus partners to gain a deep understanding of the goal of the project and what success ultimately looks like.
Oversee the analysis, design, documentation, and implementation process for complex University-wide or high priority projects.
Acquire and document knowledge from subject matter experts across campus and translate this knowledge into functional solutions.
Manage and facilitate design workshops.
Provide guidance on feasibility and appropriateness of proposed solutions and seek alternative solutions when available.
Design, test and implement solutions in university/unit systems and processes.
Monitor deliverables throughout the project lifecycle to ensure completeness, consistency, and quality.
Introduce a set of tools and methodologies that enable continuous quality improvement.
Manage the people side of change to ensure successful implementation, adoption, and reinforcement.
Responsible for goal setting, progress reporting, project deliverables, implementation, and evaluation for designated projects.
Deliver tangible and quantifiable process and operational improvements.
Proactively flag issues or barriers to success and work with the project team to create a relevant action plan.
Escalate issues that cannot be solved directly by the project team to the Associate Vice Chancellor for Operational Excellence via the established process.