Senior Training Specialist
About The Position
The Senior Training Specialist (Accounts Receivable Trainer) is responsible for designing and delivering training programs for Accounts Receivable Specialists supporting law firm clients. This role requires strong experience in law firm billing and collections, along with hands-on expertise using legal billing systems such as Aderant, Elite 3E, or similar platforms. The trainer will ensure employees are production-ready, confident in managing attorney portfolios, skilled in collections best practices, and effective in professional communication with attorneys and clients.
Requirements
- 2+ years of experience in training, coaching, or facilitation
- Understanding of accounts receivable processes and law firm billing structures
- Advanced proficiency in Microsoft Excel and reporting tools
- Excellent communication and presentation skills
- Ability to simplify complex concepts for diverse audiences
Nice To Haves
- Bachelor’s degree in Accounting, Finance, Business, or related field
- 3+ years of experience in law firm billing, accounts receivable, or collections
- Hands-on experience with Aderant, Elite 3E, or similar legal billing systems
Responsibilities
- Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists
- Conduct instructor-led and virtual training sessions
- Train teams on collections strategies, portfolio management, and law firm billing processes
- Develop and maintain SOPs, playbooks, job aids, and assessments
- Create training content covering the full accounts receivable lifecycle
- Include aging analysis, cash flow optimization, client terms, and reconciliation practices
- Ensure training programs are consistent, scalable, and up to date
- Train employees on legal billing systems such as Aderant, Elite 3E, and similar platforms
- Teach workflows including aging review, collections tracking, and reporting
- Partner with Operations and IT to stay current on system updates and client configurations
- Incorporate changes into training content and materials
- Coach employees on professional communication with attorneys and clients
- Train teams to manage sensitive collections conversations while preserving relationships
- Lead role-playing exercises and real-world case studies
- Assess trainee readiness through evaluations and simulations
- Provide ongoing feedback based on quality, productivity, and performance metrics
- Partner with Operations leaders to identify performance gaps
- Implement targeted training solutions to address skill gaps
- Collaborate with Talent Acquisition to support hiring readiness
- Work closely with People & Culture and Learning & Development teams
- Track and report on training effectiveness, ramp time, and performance trends
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1-10 employees
