Senior Training Specialist

Portland General Electric • Portland, OR

1d • Hybrid

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. As a Senior Training Specialist, you will have the unique opportunity to design and implement training programs that align with PGE's organizational objectives and sustainability goals. You will collaborate with stakeholders to assess learner needs, develop comprehensive training solutions, and facilitate instructor-led training for complex topics while adapting content based on participant needs. A successful candidate will have advanced facilitation and presentation skills, intermediate knowledge of instructional systems design, advanced problem-solving abilities, and excellent communication skills to effectively engage diverse audiences. Join our team and make a meaningful impact on PGE's workforce development as we transition to cleaner energy sources. You'll have the chance to create innovative learning experiences that empower employees to excel in a rapidly evolving utility industry focused on sustainability and customer service.

Requirements

• Typically a bachelor's degree in education, training, business, psychology, sociology, human resources or other related field or equivalent experience.
• Typically five to eight years developing and delivering training, instructional design or training program or project management.
• Intermediate knowledge of models used to develop or evaluate learning
• Intermediate knowledge of diversity, equity and inclusion principles as they relate to training
• Intermediate knowledge of industry best practices related to area of discipline
• Intermediate knowledge of learning technologies
• Intermediate skills in project/program management
• Intermediate knowledge of instructional systems design
• Advanced skills in facilitation and presentations
• Intermediate skills in systems and programs used in functional area
• Advanced customer focus skills
• Intermediate safety leadership skills
• Intermediate skills in analytical thinking
• Advanced skills in problem solving
• Advanced oral and written communication skills
• Advanced interpersonal skills
• Intermediate decision-making skills
• Advanced organization and prioritization skills
• Intermediate knowledge of business process interrelationships
• Advanced business acumen
• Advanced skills in change leadership
• Intermediate risk management skills
• Ability to adhere to set response times, deadlines and time-sensitive tasks
• Ability to follow accuracy standards
• Ability to follow through on decision-making tasks
• Ability to interact effectively and collaboratively within a team environment
• Ability to communicate and problem solve when under stress
• Ability to respond and adapt to frequent change
• Ability to accept and demonstrate self-awareness when provided constructive feedback
• Ability to discern feedback and acknowledge ownership of areas of improvement
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
• Ability to successfully collaborate with peers, managers and others within the organization
• Demonstrates sound memory
• Ability to process new information to be applied consistently to work tasks
• Ability to work long hours
• Ability to work a variable schedule
• Ability to report to work and perform work during periods of severe inclement weather
• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

Nice To Haves

• APTD or CPTD preferred; other HR certifications a plus.

Responsibilities

• Facilitation - Facilitates instructor-led training in more complex or sensitive topics; establishes group norms, adapts content based on participant needs, encourages engagement and leads and adapts discussion and/or activities.
• Program Management (Build or Maintain) - Collaborates with stakeholders to assess learner needs or gaps to either modify existing programs or build new programs; ensures programs are aligned to business strategy.
• Instructional Design - Leverages adult learning principles to gather information on learner needs for moderately complex performance issues (e.g., communication skills); designs learning objectives, solutions and measurement to address learner gaps; evaluates learning solution quality and makes recommendations for enhancements across diverse tools and channels, with an ability to support digital or media‑rich learning content creation when needed (e.g., eLearning modules, video-based content, or other digital formats).
• Sourcing - Identifies when learning solutions will address performance gaps. Researches and implements solutions involving internal curation and external resources. Assists in the development of vendor SOW. Supports implementation. Monitors vendor performance to established metrics.
• Learning Evaluation - Using an established measurement model, collects and analyzes qualitative and quantitative data to measure effectiveness for technical and complex soft skills learning solutions. Adjusts learning method, delivery or content in response.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level