Senior Trainer Metairie 5137

Keesler Federal Credit Union • Metairie, LA

6d • Onsite

About The Position

Senior Trainer supports the growth and performance of team members by delivering and maintaining effective training programs across the credit union. This role leads training sessions of the credit unions Core classes, lending training and training for other business units.

Requirements

• Three to five years of training experience.
• Requires excellent organizational skills and the ability to multi-task and manage time efficiently by organizing and prioritizing.
• Effective oral communication and writing/grammar skills are necessary.
• Must possess working knowledge of credit union regulations, policies and procedures.
• Must have a foundational understanding of handling monetary instruments, including cash, checks, bonds, cashier’s checks, and certified funds, with the ability to accurately follow standard procedures.
• Must be comfortable and effective with presenting in front of a large group of employees at all levels.
• Must be available to travel to branches and other departments as needed for training to include overnight and extended stays. (25% - 35%).
• Proficient in Microsoft applications.

Nice To Haves

• College degree or equivalent preferred (BS or BA in a relevant field)
• Knowledge of adult teaching techniques preferred.
• Experience with JHA financial institution software a plus.

Responsibilities

• Conducts classroom and virtual training to include teller training and other retail operations training to include projects in support of retail operations and other areas of the credit union.
• Coordinate and conduct training classes for internal corporate training.
• Maintains the Mentorship Program, including tracking participant progress, managing the incentive budget and payouts, conducting certification classes, and updating and maintaining all related training materials.
• Responsible for updates and maintains training materials for training classes as policies, procedures, products, and regulations change.
• Provides updates regarding new & existing team members' progress to training management and team members management as necessary.
• Possesses comprehensive and detailed knowledge and understanding of operating systems, organizational culture, products, services, and procedures to train staff team members at all levels.
• Participates in training videos to include but not limited voiceovers, and acting, etc.
• Represents Keesler Federal as the “subject matter expert” in areas of training expertise and provides support and response to inquiries for team members.
• Attends train-the-trainer sessions to become proficient in training areas outside of current expertise.
• Operates training equipment, including computer, television, Solstice screens, video camera, projector, calculator, etc.
• Demonstrates superior member service skills and acts as a positive role model for all team members.
• Responsible for compliance with all Federal regulations including Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for Health Care and Dependent Care expenses
• Employee and Dependent Life Insurance
• 401(k) Retirement Plan with 100% match on the first 5% contributed by you
• Paid Leave
• Tuition Reimbursement and Competitive Scholarships
• Short-Term & Long-Term Disability Benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED