Senior Trainer, Sales Enablement

Mdvip•Boca Raton, FL

18h

About The Position

MDVIP is seeking a Senior Trainer, Sales Enablement to join our team in Boca Raton, FL. This role, is responsible for designing, delivering, and continuously improving training and enablement programs that drive sales performance, service quality, and employee readiness. This role partners closely with leadership and cross-functional teams to onboard new hires, coach performance, support operational initiatives, and ensure teams have the knowledge, tools, and skills needed to succeed. The Senior Trainer, Sales Enablement also serves as a subject matter expert and mentor, using data and quality insights to strengthen performance, retention, and engagement.

Requirements

Bachelor’s degree.
5+ years of experience in sales enablement, training, learning & development, sales operations, or a related field.
2+ years of experience facilitating instructor-led training and coaching in a sales, call center, or customer service environment.
Demonstrated ability to design, deliver, and evaluate training programs that improve performance and knowledge retention.
Experience conducting call monitoring, quality assurance, and performance coaching , with the ability to provide actionable feedback.
Strong working knowledge of sales processes, customer service standards, and call center metrics .
Proven ability to analyze performance data and use insights to improve training effectiveness.
Experience partnering cross-functionally with leadership, operations, recruiting, and IT teams.
Proficiency with CRM systems and LMS platforms.
Strong communication, facilitation, and organizational skills.
Proficient in Microsoft Office applications, with intermediate skills in Outlook, Excel, Word and PowerPoint required.

Responsibilities

Designs, develops, and facilitates onboarding and ongoing sales and customer service training programs to ensure knowledge retention and performance readiness.
Assesses trainee capabilities through evaluations, testing, and call quality monitoring; provides direct coaching, performance feedback, and recommendations regarding readiness, additional training, or retention.
Maintains training documentation, evaluations, and testing records; communicates trainee progress and performance milestones to leadership.
Continuously reviews and enhances training materials, programs, and agendas based on performance data, business initiatives, and feedback.
Partners with leadership and cross-functional teams to support policy, process, and technology changes and to pilot and roll out new tools used by agents.
Serves as a subject matter expert for Patient Services & Operations, supporting call flows, phone work, mentoring, and ongoing skill development.
Identifies process improvement opportunities and provides recommendations to enhance operational effectiveness.
Supports workforce administration responsibilities, including timekeeping oversight and attendance monitoring for assigned staff.
Supports recruiting and hiring activities, including interview participation, candidate coordination, onboarding logistics, system access, and equipment setup.
Coordinates training schedules, onboarding agendas, and related communications for new hires and leadership teams.
Plans and executes team engagement initiatives and special events; tracks participation and key milestones to support employee recognition and culture-building efforts.