Senior Trade Support Engineer

DRW Trading Group•Chicago, IL

63d•$130,000 - $250,000

About The Position

As a Senior Trade Support Engineer, you'll have an opportunity to exercise your extensive skills while helping solve complex technical problems. You'll work closely with trading, infrastructure and software development teams to provide smooth support for our technology. We'll ask you to communicate directly with exchanges, traders and developers to iron out any problems that arise.

Requirements

5-10+ years working in trade support, site reliability engineering or related fields
Bachelor's degree in STEM or related field
Basic networking knowledge, including TCP/IP, DNS, DHCP and common network troubleshooting tools
Familiarity with trading platforms and financial markets
Experience working in a production Kubernetes environment
Strong problem-solving skills and the ability to troubleshoot technical issues under pressure
Excellent communication skills, both written and verbal
Thrives in high-pressure situations while working alongside traders, developers and other engineering teams
Experience with scripting languages (e.g. Python, Bash, PowerShell) for automation tasks
Knowledge of Linux/Unix environments

Responsibilities

Maintaining the health and availability of a world class trading eco-system
Responding to support requests from our traders and software engineers
Liaising with external trading partners, such as financial exchanges and clearing firms, to resolve technical problem
Onboarding new trading desks, trading systems and technologies