Trade Floor Support Engineer – Municipal Trading

PIMCO • San Diego, CA

13h

About The Position

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals. We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance. You Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning. Love solving complex real-world business problems. Recognize that cross-functional collaboration is a core component of success for the team. Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs. Have become a stronger engineer by making mistakes and learning from them. Are a doer, someone who wants to grow their career and gain experience across technologies and business functions. We Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued. Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams. Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate. Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion. Embrace knowledge sharing through lunch-and-learns, demos, and technical forums. Consider our people to be our greatest asset—we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions. We are recruiting for an operationally savvy Developer to join our front office technology team supporting Muni trading and execution within one of the world's largest asset managers! The group consists of versatile full stack engineers who maintain and expand the capabilities of PIMCO's cross-asset execution management capabilities. The team exists in the space between traditional systems administration and development - providing both day to day support and continual improvement/automation of our technology platforms. You will act as the main point of contact for business users of a complex Muni trading platform. Duties will include: Building telemetry and observability solutions Incident analysis and mitigation Facilitating blameless postmortems - including designing and implementing solutions to avoid reoccurrence Analyze effort patterns (user queries, service requests, incidents, workflows) for optimization and toil reduction Plan, lead, supervise and optimize the production related software and infrastructure for capacity and resiliency Leveraging of AI and next-generation toolsets to scale team capacity / efficiency / improve platform uptime Tight collaboration with development, infrastructure and third-party vendor teams Over time the role will grow to support various other asset classes and businesses within PIMCO.

Requirements

• Bachelor’s degree or equivalent experience in a STEM related field
• 2+ years of professional experience working in support of a trading business / end users within a financial services company. Experience in the Muni area a plus - but open to experience in any asset class
• Experience with scripting / coding / software development in at least one major language. Python and/or C# experience preferred - but Java, C, C++, or any major language is acceptable. Experience designing, coding, testing, and delivering software
• Strong focus on automation of routine tasks and processes to improve efficiency and reduce manual intervention
• Proven expertise in troubleshooting complex technical issues, managing incidents end-to-end, and implementing robust problem resolution strategies in a high-pressure trading environment
• System and network administration and troubleshooting skills (Unix and Windows), cloud related technologies (Kubernetes, AWS, Azure), and knowledge of infrastructure components (e.g. routers, load balancers, compute, storage, and networks)
• Proficiency with any major RDBMS
• Understanding of ITIL concepts (Incident, Problem, Change, Configuration management)
• Systematic, fact-based decision making and problem solving
• Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement
• Strong interpersonal skills and ability to nurture relationships with all internal/external partners, promoting diversity of perspectives, ideas and culture
• Familiarity / Experience with monitoring software tooling (Datadog, Solar Winds, ITRS Geneos, Dynatrace, Jaeger, Prometheus, OpenTelemetry, Splunk etc.)
• Understanding and practical application of SRE principles (SLI/SLO/Error Budget, etc.)

Nice To Haves

• Experience working with AI / Prompt Engineering a plus

Responsibilities

• Building telemetry and observability solutions
• Incident analysis and mitigation
• Facilitating blameless postmortems - including designing and implementing solutions to avoid reoccurrence
• Analyze effort patterns (user queries, service requests, incidents, workflows) for optimization and toil reduction
• Plan, lead, supervise and optimize the production related software and infrastructure for capacity and resiliency
• Leveraging of AI and next-generation toolsets to scale team capacity / efficiency / improve platform uptime
• Tight collaboration with development, infrastructure and third-party vendor teams

Benefits

• Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
• Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
• Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
• Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
• Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees