Senior Total Rewards Consultant

Arizona State University•Tempe, AZ

12d•Onsite

About The Position

The Senior Total Rewards Consultant provides consultation and administers assigned ADA, benefits, leave, retirement, and/or workers’ compensation programs serving ASU and the Arizona University System. Working with limited supervision and guidance from Benefits Design & Management leadership, the consultant resolves complex questions, strengthens program administration, and translates plan and policy changes into clear information and effective support for employees and university partners. The role provides complex human resources information to employees, vendors, and other parties to support timely and accurate benefit transaction processing. It includes program consultation, administration, data management, employee communications and training, compliance support, program analysis, and collaboration across ASU campuses and departments. The position may coordinate the work activities of other Total Rewards staff members. The position is based at ASU’s Tempe campus. Work is performed in an environmentally controlled office setting. The stated salary range is $67,000–$72,000, depending on experience.

Requirements

Bachelor’s degree and five years of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Effective verbal communication, interpersonal, presentation, and team-building skills.
Ability to collaborate with a variety of stakeholders within and outside the university.
Ability to apply sound judgment, critical thinking, and problem-solving skills to anticipate needs, evaluate options, and achieve objectives.
Ability to adapt to changing priorities, address conflicting demands, and maintain responsive service.

Nice To Haves

Experience with progressively greater responsibility for administering, developing, and implementing ADA, benefits, retirement, and/or leave programs or systems.
Knowledge of federal and state laws, regulations, policies, and directives governing benefits, retirement, and leave programs.
Understanding of benefits, retirement, and leave management principles, practices, and methods.
Experience improving processes and using technology to increase program efficiency, effectiveness, and service quality.
Knowledge of integrated human resources information systems and their operational requirements.
Experience using human resources, customer service management, and third-party vendor systems.
Experience collecting and analyzing data, conducting research, and developing recommendations or alternative solutions.
Experience translating technical information into clear employee communications, training materials, and presentations.

Responsibilities

Provide consultation, program administration, and data management across Benefits Program Management units for assigned programs, including ADA case management, health and welfare benefits, leaves, retirement, voluntary benefits, and workers’ compensation.
Help employees, ASU leaders, and HR partners understand program requirements, navigate complex situations, and identify appropriate solutions.
Administer qualified domestic relations orders (QDROs), qualified medical child support orders (QMCSOs), and subpoenas.
Design, deliver, and evaluate training and communications, including new-hire orientations, employee presentations, pre-retirement seminars, and leave management training.
Collaborate with benefits staff, HR Service Delivery, and field HR liaisons to provide consistent guidance on program policies and provisions.
Research and interpret applicable regulations, statutes, policies, and plan provisions to resolve technical issues and support compliance.
Consult government agencies, technical professionals, and peer employers as needed, and escalate complex issues to Total Rewards leadership.
Analyze proposed benefits and retirement plan changes and leave policy recommendations, and assist with their preparation and implementation.
Participate in Total Rewards surveys and research legislative, judicial, and market developments to recommend and implement program improvements.
Collect and analyze statistical and performance data, provide findings to leadership, and develop systems that support program administration and leave management.
Update faculty and staff policies, summary plan descriptions, guides, websites, forms, and procedures to reflect program changes and applicable federal and state requirements.
Audit programs, identify potential exposure or liability, and recommend improvements to processes, policies, plan documents, and communications in accordance with federal, state, ASU, and Arizona Board of Regents requirements.
Support ASU leadership and HR liaisons with program initiatives, audits, and reporting related to benefits, disability, retirement, and leaves.
Participate in annual Open Enrollment and other benefits and retirement plan implementations for faculty, staff, and administrative personnel.
Collaborate across Total Rewards, HR, and ASU departments to ensure accurate administration, reliable data, coordinated service, and consistent communications across all campuses.
May coordinate the work activities of other Total Rewards staff members.