Senior Threat Intelligence Manager

Microsoft

About The Position

The Global Customer Success (GCS) organization, within the Customer Experience and Success (CE&S) organization, is seeking a Senior Threat Intelligence (TI) Manager. This role will lead a team of threat intelligence analysts responsible for creating and delivering threat intelligence content to customers. The manager will collaborate with internal Microsoft stakeholders, including Engineering and the Detection and Response Team (DART), to produce finished intelligence reports. These reports will contain timely and relevant information, presenting highly technical research and threat data to diverse customer audiences across various industries globally. The intelligence provided will support the use of Microsoft security products in both proactive and reactive incident response scenarios. This position requires extensive cross-team and cross-geographical collaboration. Microsoft's mission is to empower every person and organization to achieve more, fostering a culture of growth mindset, innovation, and collaboration built on respect, integrity, and accountability.

Requirements

Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 5+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR equivalent experience.
3+ years people management experience.

Nice To Haves

Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 12+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 15+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR equivalent experience.
5+ years people management experience.
5+ years producing finished intelligence content on threat actors and attacker techniques including written reports, presentations, and visuals covering attribution, threat detection and hunting guidance, and remediation recommendations.
5+ years leading multi-disciplinary team of threat intelligence analysts leveraging incident response data.
Proven ability to develop new threat intelligence content types, standards, and processes.
Expertise in managing customer escalations and complex work streams with quick turnaround deliverables.
Solid knowledge of customer requirements across a variety of industries and geos.
Experience working with engineering resources to develop automated intelligence solutions.
Proven track record of working across cross-functional teams including threat hunters, incident responders, and customer delivery representatives.
Incident response or intrusion remediation experience.
Expertise in providing dedicated finished intelligence support to customers.
Experience developing business strategy around threat intelligence production and delivery.
Solid oral and written communication, organization and interpersonal skills.

Responsibilities

Lead global team of threat intelligence analysts to create and track threat intelligence reports to support customers and internal stakeholders.
Engage with internal stakeholders to ensure threat intelligence content integrates with various product and service groups within Microsoft.
Ensure threat intelligence deliverables cover critical and time-sensitive threats, as well as creating new reports that close any identified gaps.
Develop metrics to measure effective delivery and customer satisfaction.