Senior Third Party Market Conduct & Operations Specialist

Co-operators • Toronto, ON

8d • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders. The Senior Third Party Market Conduct and Operations Specialist will carry out operational tasks that enable efficient onboarding and commission processing. As a senior resource, they are the subject matter expert on market conduct and operational processes and will provide guidance to individuals within the department. They will also liaise with business partners, MGAs/AGAs and vendors to ensure processes align across multiple workstreams.

Requirements

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

Nice To Haves

• French is an asset.

Responsibilities

• Using established standards, assess Advisor suitability for contracting with Co-operators.
• Review non-standard applicants, summarize information and coordinate the appropriate level of approval.
• Initiate licence applications and communicate with insurance regulators as needed.
• Complete assessments of MGA/AGA applicants and provide a Market Conduct opinion on suitability.
• Monitor market conduct of Advisors and MGAs/AGAs.
• Perform scheduled audits on Advisors and MGA/AGAs.
• Prepare summary notes and reports on the results of monitoring and auditing.
• Manage communication with MGAs/AGAs and internal stakeholders through the team’s shared email.
• Handle escalated issues for complex screening and monitoring cases as well as commission processing.
• Analyze commission payment data and resolve issues.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs.
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees