Senior Third-Party Collection Officer

SinglePoint Group International Inc•Toronto, ON

7d•Remote

About The Position

We are searching for a highly motivated, enthusiastic, and committed Senior Third-Party Collection Officer with 5 or more years of experience in the industry. Acting as a change agent, the Senior Third-Party Collection Officer is responsible for accurately processing information and effectively negotiating and arranging payment terms. This position directly reports to the Operations Manager. We are recruiting for a full-time representative within Canada to work flexible schedule requiring one late evening (12:30-9:00pm EST) and one mandatory Saturday (8:30am-11:30am EST).

Requirements

At least 5+ years of prior experience in a Third-Party Collection Agency
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Good understanding of Microsoft Excel and Outlook
Strong computer operating skills
Ability to adapt in a fast-paced environment
Desire to learn and further your career

Responsibilities

Provide excellent service and ensure exceptional execution results in the collection of financial loans
Conduct collections calls for all past due accounts
Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
Perform to regulatory standards and best practice on collections
Achieve individual collection targets, in order to meet Department and Company goals
Maintain and submit reports for review by collection management
Complete other collection responsibilities, as assigned