Senior Third-Party Collection Officer

SinglePoint Group International Inc • Toronto, ON

3d • Remote

About The Position

SINGLEPOINT GROUP INTERNATIONAL, through its brand CREDIT BUREAU OF CANADA COLLECTIONS (CBCC), is seeking a Senior Third-Party Collection Officer to join their frontline collections team. This role is ideal for experienced collectors with Schedule A Bank experience who want to manage complex portfolios and contribute to a high-performing collections environment. This is a full-time remote position available across Canada, requiring flexibility in scheduling, including one late evening shift (12:30 PM – 9:00 PM ET) and one mandatory Saturday shift (8:30 AM – 11:30 AM ET).

Requirements

• Minimum 5 years of third-party collection agency experience.
• Previous experience supporting Schedule A Bank portfolios is strongly preferred.
• Proven track record managing high-performing frontline collection desks and achieving performance targets.
• Strong performance history with demonstrated commitment to compliance and quality standards.
• Excellent verbal and written communication skills, with the ability to conduct effective collection conversations.
• Strong negotiation skills with the ability to influence outcomes and secure payment commitments.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Strong computer skills, including experience with Microsoft Excel and Outlook.
• Ability to adapt and perform successfully in a fast-paced, results-oriented environment.
• Commitment to continuous learning and career development.

Responsibilities

• Manage collection activities for assigned third-party portfolios, including financial loan accounts.
• Conduct professional collection calls with past due customers and negotiate payment arrangements within established client guidelines and risk parameters.
• Apply advanced collections techniques to resolve delinquent accounts while maintaining a customer-focused approach.
• Assess account risk and escalate accounts requiring additional action.
• Accurately document collection activity, account updates, commitments to pay, and payment arrangements within collection systems.
• Apply strong negotiation, objection handling, and problem-solving skills to effectively manage challenging conversations.
• Maintain compliance with regulatory requirements, client expectations, and industry best practices.
• Consistently achieve individual collection targets and contribute to departmental performance goals.
• Support team success through collaboration, knowledge sharing, and a commitment to operational excellence.
• Complete additional collection responsibilities as assigned.

Benefits

• Competitive compensation package with incentive opportunities and strong earning potential
• Medical and Dental benefits
• RRSP program
• Paid time off
• Exclusive retail and insurance discounts
• Opportunity to work with leading financial institution portfolios
• Supportive team environment focused on performance, development, and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed