Senior Teller - Wedgewood/Stuart

Seacoast Bank Careers•Stuart, FL

1d•Onsite

About The Position

This role is responsible for relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. The Senior Teller will also handle operational functions such as processing transactions, ensuring compliance with banking regulations, and overseeing daily branch operations. The position requires excellent communication and interpersonal skills, PC proficiency, and the ability to work independently. Associates are expected to adhere to the highest legal and ethical standards and complete all required training.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and utilizing questioning techniques to understand customer needs.
Effectively explain Seacoast Bank products and services to customers and create/enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests, escalating complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and stay up-to-date on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and assist customers with self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct and all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.