Senior Teller - St. Petersburg

Seacoast Bank Careers•St Petersburg, FL

1d•Onsite

About The Position

This role is responsible for relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. It also involves operational functions such as processing transactions, ensuring compliance with banking regulations, and overseeing daily branch operations. The position requires excellent communication and interpersonal skills, PC proficiency, and the ability to work independently.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Prepare for various customer interactions, build rapport, and effectively utilize open and closed-ended questions to understand customer needs.
Match customer needs to Seacoast Bank products and services, and confidently explain these offerings.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and respond promptly to customer needs.
Seek out appropriate people for complex financial matters and balance business needs with customer requests.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and assist customers with self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct and follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.