Mission Hills - Part-Time Senior Teller

Mission Fed Credit Union • San Diego, CA

2d • Onsite

About The Position

The Senior Teller serves as both a teller and platform representative, providing members with comprehensive financial support and guidance. The role focuses on building member relationships, solving problems, educating members about financial products, and working in a fast-paced branch environment. This is a part-time, 20-hour-per-week, on-site position in San Diego, California, and includes a full workday every Saturday.

Requirements

• High school diploma, GED, or equivalent.
• At least 12 months of retail and/or customer service experience, or 6 months of experience in a financial institution or similar industry.
• Basic computer proficiency and familiarity with Microsoft Office.
• Strong communication and problem-solving skills.

Nice To Haves

• Cash handling experience.
• Sales or cross-selling experience.
• Experience in a retail banking or credit union environment.
• Familiarity with Symitar.

Responsibilities

• Welcome and engage members with a warm, professional attitude.
• Process deposits, withdrawals, transfers, loan payments, wire transfers, official checks, cash advances, and gift cards accurately and efficiently.
• Open new accounts, shares, and credit card accounts.
• Conduct needs-based conversations to identify products and services that align with members' financial goals.
• Educate members on digital banking tools and self-service channels.
• Follow up with members to ensure satisfaction and identify additional opportunities to help.
• Support branch and individual sales goals through beneficial referrals and cross-selling.
• Balance cash drawers and support end-of-day branch balancing activities.
• Prepare account-opening and credit card documentation accurately and in compliance with regulatory requirements.
• Protect member information and company assets by following security procedures.
• Maintain knowledge of products, policies, procedures, and regulatory requirements, including BSA compliance.
• Assist team members with researching and resolving balancing discrepancies.
• Participate in branch meetings, community events, and sales initiatives.

Benefits

• Competitive compensation of $22.00–$23.50 per hour, plus incentives.
• 18 days of PTO during the first year.
• 12 paid holidays annually.
• Full 6% 401(k) match.
• Comprehensive medical, dental, and vision coverage.
• Life insurance and additional voluntary benefits.
• Employee wellness resources, including an on-site gym.
• Career development opportunities.
• Award-winning workplace culture.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED