Senior Teller - Visalia Mooney

Bank of the Sierra•Visalia, CA

25d•Onsite

About The Position

The Senior Teller role involves performing a variety of routine banking tasks, maintaining cash drawers, processing financial transactions, and providing exceptional customer service. This position also includes responsibilities related to operational reports, fraud prevention, and coaching less experienced tellers. The role requires adherence to all bank policies, procedures, and regulatory obligations, ensuring a strong operational environment and compliance with laws and regulations.

Requirements

Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
Advanced written and verbal communication skills for maintaining good relationships with customers and addressing concerns promptly to increase customer satisfaction.
Problem-solving skills for identifying and addressing customer concerns.
Detail-oriented, high degree of accuracy.
Multitasking skills for handling multiple clients and their accounts.
Excellent computer skills in order to use online programs to manage accounts and records.
High school diploma or GED equivalent required.
Two (2) or more years of experience in bank operations, new accounts, or credit assistant/loan positions.

Responsibilities

Perform routine tasks, including making deposits, withdrawals, transfers, cash advances, receiving loan payments, cashing checks, issuing savings withdrawals, stop payments, and recording night and mail deposits.
Place holds on accounts for new accounts, large deposits, or exception items.
Maintain and balance a cash drawer daily by accounting for cash assigned, received, and disbursed. Turn in excess cash and mutilated currency to the vault.
Input outgoing domestic and foreign wires. Approve outgoing wires through dual control.
Complete new account/maintenance, safe deposit entry callback daily.
Review ATM Deposits daily for accuracy and fraud. Balance ATM weekly and pull cash ATM deposits.
Pull Night Drop deposits daily in dual control and record deposits on the log. Review deposits posted to the account.
Order daily supply of cash counts, incoming cash shipment, and prepare outgoing cash shipments.
Prepare merchant change orders.
Assist in opening new accounts as a backup.
Balance vault and ATM drawers daily.
Complete a daily cash recap to ensure the branch is in balance and note any teller outages.
Complete Monthly Branch Certifications.
Provide Medallion Stamp services to customers.
Assist in reviewing daily operational reports including NSF review, Unposted Items, Stop Suspect, Pending Closed Accounts, ACH returns, new stops/hold, and chargeback items.
Review Branch GL accounts for balances.
Review reports from the teller processing system.
Engage with customers to develop a positive customer experience.
Provide exceptional customer service, accurately and efficiently processing customer transactions.
Build relationships with customers, anticipate their needs and educate and demonstrate to customers how to utilize the various customer preference options.
Resolve customer problems and help customers to understand their banking options based on their personal preference for doing business.
Coach, mentor, and develop less experienced Tellers and support branch leadership in maintaining a strong operational environment.
Adhere to all Bank of the Sierra policies and procedures; ensure fair treatment of customers and regulatory obligations.
Support and contribute to satisfactory branch operational ratings and corporate audits while complying with federal, state, and local laws.
Comply and stay up to date with applicable laws and regulations through compliance online training.
Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery.
Participate in qualifying CRA activities.
Other duties as assigned.