Senior Teller - Jacksonville/Gate Pkwy $1,000 Signing Bonus!

Seacoast Bank•Jacksonville, FL

63d•Onsite

About The Position

In this role, you'll be at the heart of the customer experience, assisting clients with a variety of banking transactions, managing cash operations, and providing knowledgeable guidance on the bank's products and services. You'll uncover opportunities to connect customers with the right solutions, contribute to branch success, and build lasting relationships through honesty, professionalism, and exceptional service.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and understanding customer financial goals.
Match customer needs to Seacoast Bank products and services, confidently explaining them and creating/enhancing relationships.
Ask for referrals from new and existing customers.
Respond promptly to customer needs and requests for service, escalating complex matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process.
Demonstrate proficiency in identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in Customer facing technology with the ability to discuss and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes including account maintenance.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day to day operations of the branch (including vault and ATM responsibilities).
Maintain and update documents for all audit and compliance requirements.