Senior Teller - South Miami

Grove Bank & Trust•Miami, FL

4d•Onsite

About The Position

Ensures accurate and timely processing of basic and routine retail banking transactions for personal and commercial customers. Balances daily work in accordance with established policies and procedures. Promotes and cross-sells bank products and services. Performs other related duties as necessary.

Requirements

High school diploma or equivalent
five years of previous teller experience
Strong product knowledge and understanding of standard branch banking policies and procedures required
Excellent customer service skills with the ability to cross-sell bank products and services.
Excellent communication and interpersonal skills.
Computer proficient in MS Word and Excel.
All candidates for hire will undergo a credit and criminal background check.

Responsibilities

Processes a variety of customer transactions including but not limited to: deposits, withdrawals, check cashing, loan payments, saving bonds redemption and cashier’s checks issuance.
Responsible for daily balancing of transactions and a Teller cash drawer; organizes and scans transaction documents for processing. May be assigned ATM and/or branch vault balancing tasks.
Provides an excellent customer experience through courtesy and friendliness. Seeks to build customer relationships and build customer loyalty.
Identifies customer needs and cross sells the bank’s products and services to meet those needs. Participates in sales campaigns and makes appropriate referrals to Personal Bankers or other business partners in investment, wealth management, trust and commercial lending.
Ensures compliance and proper documentation requirements are met in adherence to internal policies and procedures in processing transactions. Prepares BSA/AML transaction reports as applicable.
Minimizes the bank's liability exposure by adhering to established policies and procedures, internal controls and legal and regulatory guidelines. Identifies fraudulent transactions, forgeries, and counterfeit bills and follows established security controls to protect the branch against criminal and fraudulent activities.
Assists with other operational duties including but not limited to: verifying shipments; cash ordering; audit tasks; safe deposit customer service.
Provides technical expertise to the teller staff and assists with more complex inquiries or transactions.
Provides on-the-job training for new Tellers as needed.
Works closely with Teller Supervisor and/or Branch Operations Manager in providing support in other areas of branch operations as necessary.