Senior Teller - Venice

Seacoast Bank Careers•Venice, FL

1d•Onsite

About The Position

This role is responsible for building relationships with customers, understanding their financial goals, and matching them with Seacoast Bank products and services. The Senior Teller will also be responsible for operational functions, ensuring adherence to bank policies and procedures, and maintaining compliance with all regulatory requirements. This position requires excellent communication and interpersonal skills, PC proficiency, and the ability to work independently and as part of a team. The Senior Teller will also oversee day-to-day branch operations, including vault and ATM responsibilities.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, utilizing open and closed-ended questions to understand customer needs, and explaining Seacoast Bank products and services.
Create and enhance relationships based on customer needs, ask for referrals, and exhibit good listening skills.
Respond promptly to customer needs and requests, seeking out appropriate people for complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and stay up-to-date on industry changes to foster idea generation and innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and enrolling customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes, including account maintenance.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor own work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct and follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.