Senior Teller - Belleair Bluffs

Seacoast Bank Careers•Belleair Bluffs, FL

13d•Onsite

About The Position

This role focuses on relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank's products and services. It also involves operational functions such as processing transactions, ensuring compliance with banking regulations, and maintaining branch security. The Senior Teller will also oversee day-to-day branch operations, including vault and ATM responsibilities, and assist in maintaining audit and compliance documentation.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Prepare for various customer interactions, build rapport, and effectively utilize questioning techniques to understand customer financial goals.
Explain Seacoast Bank products and services to customers and match them to customer needs.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and respond promptly to customer needs.
Seek out appropriate people for complex financial matters and balance business needs with customer requests while managing risk.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in customer-facing technology and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes.
Process checks, cash, and negotiable instrument transactions according to bank policies.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, and QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct and follow all safety and security procedures.
Oversee day-to-day operations of the branch, including vault and ATM responsibilities.
Maintain and update documents for all audit and compliance requirements.