Senior Teller - Spanish Springs

Seacoast Bank Careers•Lady Lake, FL

8d•Onsite

About The Position

This role focuses on relationship building with customers, understanding their financial goals, and matching them with Seacoast Bank's products and services. The Senior Teller will also be responsible for operational functions, ensuring adherence to banking policies and procedures, and maintaining compliance with all regulatory requirements. The position requires excellent communication and interpersonal skills, PC proficiency, and the ability to work independently and as part of a team. The Senior Teller will also oversee day-to-day branch operations, including vault and ATM responsibilities, and assist in remediating audit deficiencies.

Requirements

High School diploma or equivalent required.
Minimum of 12 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for customer interactions, building rapport, and utilizing open and closed-ended questions to understand customer needs.
Confidently and proficiently explain Seacoast Bank products and services to customers and match customer needs to these offerings.
Ask for referrals from new and existing customers.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Display proficient knowledge of consumer deposit and lending products and processes.
Exhibit proficiency in outbound calling process and identifying referral opportunities with internal business partners.
Participate in presentations regarding banking products/services through networking events.
Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Develop an introductory knowledge of small business deposit products and processes including account maintenance.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
Oversee day to day operations of the branch (including vault and ATM responsibilities).
Maintain and update documents for all audit and compliance requirements.