Join Us at Conquer: Senior Telephony Engineer

Conquer • Pristina, NV

9h • Remote

About The Position

Real-time communication sits at the heart of the Conquer platform. As our Senior Telephony Engineer, you will own and evolve the systems that power how sales teams connect with customers through calling, routing, and intelligent workflows directly inside Salesforce. This is not a maintenance role. You will play a critical part in shaping the future of our telephony architecture, improving reliability and performance, and building a modern, scalable calling experience that grows with our business.

Requirements

• 5 plus years of backend software engineering experience
• Deep experience with telephony systems like openSIPS, Freeswitch, Twilio, SIP, WebRTC, or similar
• Strong understanding of real-time and distributed systems
• Proven ability to debug complex production issues including call drops, latency, and connectivity
• Experience designing scalable, resilient systems
• Strong understanding of infrastructure concepts including scalability, fault tolerance, and observability
• Strong collaboration skills and ability to work cross-functionally

Nice To Haves

• Experience with Salesforce or CTI integrations
• Background in sales tech, contact center, or communications platforms
• Familiarity with messaging queues such as Kafka or RabbitMQ
• Experience working in high-growth SaaS environments
• Exposure to telephony-related compliance considerations such as TCPA, STIR SHAKEN, call recording laws, and consent management and building systems with regulatory requirements in mind

Responsibilities

• Design, build, and scale Conquer’s telephony infrastructure and APIs
• Own integrations with providers such as Twilio and or SIP-based systems
• Improve call quality, reliability, latency, and overall system performance
• Develop intelligent call routing and dialing workflows integrated with Salesforce
• Troubleshoot and resolve real-time production issues across distributed systems
• Partner with Product, Engineering, and Customer teams to shape the calling experience
• Contribute to architectural decisions and long-term telephony strategy
• Continuously improve system scalability, observability, and resilience

Benefits

• Competitive Compensation
• Equity Opportunities
• Remote-First Flexibility
• Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match
• A growth-focused culture with learning budgets, mentorship, and internal mobility
• Generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees