Senior Telephone Account Manager

Kinatico

5d • Hybrid

About The Position

We power insights for better, safer workplaces…together. Are you ready to be Kin-at-i-can? Join a global leader in Reg-Tech as a Senior Telephone Account Manager. This is a role for someone who loves the phone, lives for the relationship, and knows that the best account managers don't wait to be called — they call first. At Kinatico, we're trusted by organisations across Australia and New Zealand to help them know their people. Our client base is growing, and we need a seasoned professional to own a portfolio of mid-tier accounts end-to-end — someone who brings warmth, commercial instinct, and genuine care to every conversation. If you've spent your career building client trust, spotting opportunity, and turning relationships into results — this is the role you've been looking for.

Requirements

• You're a natural on the phone — confident, warm, and able to build genuine rapport at any level of seniority
• You're commercially minded and know how to spot an upsell opportunity, build the case, and close it
• You manage your own time and pipeline with discipline — you don't need to be chased, and a quiet day is a reason to dial, not rest
• You read clients well — you know when to push, when to listen, and how to hold a difficult conversation with professionalism
• You're resilient, self-motivated, and energised by outcomes rather than rattled by objections
• You communicate clearly in writing too — professional, concise, and always client-ready
• You're comfortable with CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite
• 10+ years in telephone-based account management, inside sales, or customer success — ideally within SaaS, HR technology, compliance, or professional services
• A degree in Business or Commerce is great — but your track record will speak louder

Nice To Haves

• Experience in compliance or background screening platforms is a real plus

Responsibilities

• Own a defined portfolio of mid-tier clients — proactively driving retention, upsell, and expansion through structured, high-quality outbound engagement (70% outbound, 30% inbound)
• Run calendar-driven call and email campaigns to maintain regular, meaningful contact across every account in your portfolio
• Identify commercial opportunities through account reviews and turn them into real revenue outcomes
• Deliver compelling product demonstrations and presentations over the phone — showcasing value and closing with confidence
• Negotiate pricing, commercial terms, and service arrangements professionally
• Keep your pipeline accurate, active, and moving — with clear forecasting and reporting to management
• Be the first point of escalation for inbound account queries, contract questions, and relationship concerns that sit above day-to-day support
• Onboard new SME clients and guide them through the full lifecycle — from implementation to confident, self-sufficient use
• Maintain accurate client records, business rules, and pricing structures in Salesforce
• Collaborate with the broader Sales team on acquisition activity when the moment calls for it

Benefits

• Hybrid/remote flexibility — work in a way that works for you
• A portfolio that's yours to own, grow, and be proud of
• Inclusive, diverse, and genuinely supportive team culture — everyone is welcomed
• A culture of recognition and development — we invest in our people
• Work for an ASX-listed Reg-Tech leader with strong growth ambitions

What This Job Offers

• Job Type: Full-time
• Career Level: Senior