Senior Technology Trainer

MWE•Los Angeles, CA

1d•Onsite

About The Position

The Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm’s personnel utilizing classroom, eLearning, and individualized training forums. This position ensures personnel comprehend the necessary software technology applications, tools, and features to perform the core functions of their jobs efficiently. The Senior Technology Trainer works under general supervision and relies on extensive experience and judgment to plan and accomplish goals.

Requirements

Bachelor’s degree preferred
At least five (5) years of related work experience
Excellent written and verbal communication skills
Excellent analytical skills
Strong motivational and presentation skills
Strong organizational skills
Advanced knowledge of MS365 Suite
Advanced knowledge of eLearning software, including video creation and online training tools
Advanced knowledge of desktop productivity and document management software
Experience with a Learning Management System
Experience with GenAI tools and platforms
Experience with macOS preferred
Ability to work effectively in a fast-paced and changing environment
Ability to work flexible and/or fluctuating work hours
Ability to work independently and under own direction and initiative
Ability to learn new concepts and skills quickly

Nice To Haves

Occasional travel required

Responsibilities

Analyze trends and user feedback to understand training needs
Design, promote, and evaluate technology training and orientation programs to meet user needs
Deliver in-person and virtual training designed to motivate participants, encourage engagement, and increase productivity, adapting training style as needed; includes new hire onboarding training and follow up, regional training, and customized training for practice groups, departments, teams, and individuals
Troubleshoot and provides end user support related to software issues; tracks and resolves tickets in the IT Help Desk ticketing system based on internal resolution guidelines
Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
Maintain firm-wide and regional office training schedules
Work with IT and administrative leadership to identify training priorities and strategies
Manage course sessions and user progress/attendance in the Firm’s Learning Management System (LMS)
Analyze training program feedback, establish quality benchmarks, and develop improvement strategies
Prepare training progress reports and summarize findings for team management
Collaborate with IT teams to evaluate and test system upgrade functionality
Collaborate with other IT teams on special projects as needed
Assist with coaching, mentoring and leading team members as needed