Senior Technology Program Manager

Equinix•Toronto, ON

17h•$118,000 - $176,000

About The Position

We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager who has spent years running complex, multi-team programs and knows how to get things done across organizational boundaries — with limited oversight. You'll lead complex, high-priority, cross-functional programs end to end, work across technical and business teams, and help shape how program management is practiced across DIO. You will also mentor other junior project and program managers within the PMO. Critically, we're looking for someone who is actively curious about how AI tools can make program management faster, more thorough, and more scalable — and who can put that curiosity to practical use.

Requirements

12+ years of technical program or project management experience with a demonstrated track record running large, complex programs with multiple teams and external dependencies
Skilled at navigating ambiguity and driving clarity in complex, matrixed environments
Excellent communicator (both written and verbal) and collaborator with a practical, outcomes-driven mindset that appeals to both technical and non-technical audiences
Practical, hands-on experience with tools such as Miro, Jira, Confluence, MS 365 suite, Smartsheet, or equivalent
Bachelor's or Master’s degree in a STEM, Computer science, other technical or related fields
One or more relevant certifications required: PMP, PgMP, PMI-ACP, CSM, SAFe RTE, SAFe Program Consultant, or equivalent

Nice To Haves

Previous data center experience highly preferred
Specific exposure to following in an enterprise environment is highly desirable: Engineering excellence domains: SRE, developer experience, building and scaling engineering platforms, DevSecOps, software quality management practices
Data center operations domains: Energy and sustainability, design and construction, digital twins, infrastructure monitoring, capacity planning
Additional certifications in AI/ML fundamentals or digital transformation are a plus

Responsibilities

Own, shape, and drive complex, cross-functional technology programs through the full technology development lifecycle (scope, schedule, change, risk, procurement, vendor, and closure)
Assess and recommend the right delivery approach (Agile, Waterfall, hybrid, SAFe) based on program needs
Manage multiple workstreams, risks and inter-dependencies, budgets, and timelines simultaneously – in collaboration with other program/ portfolio managers, if applicable
Proactively identify and resolve blockers at the program level, including issues that cut across teams or organizations
Lead effort estimation, resource planning, and capacity alignment with senior stakeholders
Conduct structured retrospectives and translate learnings into lasting process improvements
Build working relationships with senior leaders, directors, and VP-level stakeholders across technical and business functions ensuring alignment and business readiness
Define and publish communication plans, facilitate decision making and resolve cross-team conflicts before they become program risks
Lead or support steering committees, program reviews, and executive briefings
Leverage concise, sharp, and executive-ready content to convey current state of affairs and drive required outcomes
Effectively and proactively monitor and report program progress and health, milestones, risks and mitigation, scope changes, resource needs and decisions
Create and use JIRA or other tool-based dashboards to visualize program related data
Ensure compliance with internal controls, standards, and documentation practices
Support vendor management and third-party integrations, where applicable
Track and report financial data, program metrics, and operational effectiveness
Use your strong command over multiple PM methodologies (Agile, Scrum, SAFe, Waterfall, Kanban) to determine the best approach for a given program and apply them correctly
Lead 3-5 agile teams as an RTE (release train engineer)
Coach teams on Agile best practices and metrics (velocity, burndown, backlog health,) using Jira/Confluence
Facilitate scrum of scrums and structure work delivery across Agile Release Trains (ARTs) through ART ceremonies (PI Planning, ART Sync, PO Sync, System Demo)
Use data analysis and modelling to uncover insights and support decision-making
Actively use AI tools to accelerate program work — status reporting, risk synthesis, documentation, meeting prep, and more
Able to evaluate practical opportunities and apply lightweight AI-powered solutions to day to day program management workflows without requiring engineering support
Help scale program management bandwidth by mentoring and enabling other PMs and teams to leverage AI effectively
Stay current on relevant AI and other tooling improvements and share what's working with the broader TPM community
Define and document PM standards, templates, and processes that others can use and build on