Prioritizes and supports the work of customer-facing and/or internal platforms. Tracks and maintains platform health scores as well as adoption rate. Manages the stability, accessibility, scalability, security and support innovation of the platform. Coordinates the activities of technology, design, security and marketing, to develop platform strategies, roadmaps, and execution. Manages the relationship with vendors for support, compliance, license tracking and any other needs. Builds relationships with and works with stakeholders to understand the platform vision, align and deliver on the roadmap. Documents business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions. Analyzes platform data to drive and implement optimizations. Undertakes prioritization of work of a component or group of components that are used by customers/end users. Understands the competitive and strategic position of the organization, in order to deliver best-in-industry products. Ensures compliance with service and support agreements and standards. Manages technical requirements e.g. APIs and other platform components with a focus on security and resilience to protect end-users. Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders. Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine. Implements changes in response to shifting trends. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations. Additional duties as defined by the Head of Wealth Technology Governance & Delivery.
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Job Type
Full-time
Career Level
Senior