Senior Technology Operations Analyst - Trading Floor Desktop Support

Wells Fargo & Company•New York, NY

3d•$44 - $70•Onsite

About The Position

About this role: Wells Fargo is seeking a Senior Technology Operations Analyst to join our Chief Technology Office (CTO) team and support our Equities, Fixed Income, and Foreign Exchange groups. Learn more about the career areas and business divisions at wellsfargojobs.com. You will be responsible for providing platinum level desktop support to Trading Floor employees by analyzing clients’ needs and determining impact on the client and systems environment. You will participate in the planning, installation, and implementation of new or modified desktop and desktop related hardware, software, applications, or operating systems to meet clients’ requirements. In this role, you will: Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures Collaborate with management and teams to answer questions or resolve problems Provide activity, progress and status reports to management and keep management posted of any critical issues Provide accurate problem identification, ticket documentation, customer and vendor dialogue Contribute to planning related to technology operations projects or deliverables Execute and oversee production deployments, including but not limited to stop and start job, updating processing tables, and write script Plan and design, document and enforce escalation policies and procedures Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution Act as a mentor for individuals

Requirements

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience analyzing moderately complex desktop support issues which require in depth review
4+ years of experience providing desktop support at an enterprise level

Nice To Haves

4+ years of experience with desktop and laptop hardware configurations for Dell, HP, and Lenovo
Intermediate troubleshooting and problem-solving skills with Windows Operating System
Knowledge and understanding of technology support: printer configuration, repairs, and maintenance
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Scripting and automation experience
2+ years of ServiceNow experience
Experience supporting Citrix and VMware infrastructure and hosted applications
1+ year of experience with encryption technologies
Expert in supporting the Microsoft Office suite
Experience with Blackberry messaging software
Experience with Apple products
Exposure to desktop network connectivity diagnostics and troubleshooting (Including Wi-Fi)
Experience with software troubleshooting
Experience with various hardware platforms and diagnosing failed components
Versed in various remote access technologies
Experience supporting an Active Directory integrated environment
Understanding of Windows command line
Exposure to a Trading Floor environment
Experience supporting Market Data applications
Fundamental knowledge of Cloud Computing
Willingness to work 100% on-site at stated location on the job opening
Flexibility to work in a 24/7 environment
Ability to work on call as assigned
Flexibility to work rotating shifts
This position is not eligible for Visa sponsorship
Relocation assistance is not available for this position

Responsibilities

Lead or participate in initiatives and projects and act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Analyze moderately complex technology operations issues which require in depth review and contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to answer questions or resolve problems
Provide activity, progress and status reports to management and keep management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Contribute to planning related to technology operations projects or deliverables
Execute and oversee production deployments, including but not limited to stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a mentor for individuals