Senior Technology Manager
About The Position
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. An exciting opportunity within the Enterprise Risk & Finance Application Production Services (ERF APS) team for a talented and energetic Senior Technology Manager. ERF APS is committed to providing best-in-class support for business and technology partners. This leadership position is for Anti-Money Laundering (AML) with a direct reporting line to the head of ERF APS. The core responsibility of the team is to provide application stability and resiliency for our business, customers and clients.
Requirements
- 10+ years of experience as a senior technology leader, with a proven track record of leading technology support teams
- Excellent analytical and technical skills with a strong working knowledge of application production services/support technology solutions (proprietary and third-party)
- Working knowledge of ITIL processes and framework
- Possess a sense of urgency and thoughtfulness; able to inspire optimism and excitement in the organization
- Strong verbal and written skills to effectively communicate with and influence teammates, technology partners, business leaders and executives
- Ability to identify and anticipate key risks across technology and the business
Nice To Haves
- Deep experience supporting AML, Global Financial Crimes, sanctions, KYC/CDD, transaction monitoring, or other financial crimes technology platforms within large financial institutions
- Proven success leading technology organizations through regulatory remediation, consent orders, audits, and heightened regulatory scrutiny, delivering sustainable risk and control outcomes
- Track record of strengthening operational resilience, platform stability, and service reliability for critical, highly regulated applications—bringing structure and clarity to complex, ambiguous challenges
- Ability to unite product, business, architecture, risk, operations, compliance, audit, regulatory affairs, and engineering teams around shared accountability and results
- Executive presence to influence decisions and build followership by communicating strategy, tradeoffs, risks, and recommendations to senior leaders and stakeholders; relevant certifications (e.g., CAMS, risk management, cloud)
Responsibilities
- Provide strategic leadership to develop a high-performing AML application production services team, growing technology leaders and connecting the team to the mission and outcomes of APS&E
- Provide consistent oversight and adherence to core APS&E processes which include Incident & Problem Mgmt., Change Mgmt., Capacity Mgmt., Event Mgmt., Service Request Fulfillment and Service Analytics & Reporting
- Provide consistent management, oversight and adherence to governance standards, regulatory obligations, and platform stability
- Develop and maintain strong engagement with senior leaders across Technology, Risk, Compliance and front-line units
- Collaborate with application owners and front-line units on the prioritization of enhancements and remedial actions that promote stability
- Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
- Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
- Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
- Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
- Contributes to the technology strategy for their technical domain
- Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
- Ensures that execution is aligned with product strategy by working with product management and other stakeholders
- Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals
- Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement
- Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions
- Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues
- Provides inspection, coaching and feedback to motivate, differentiate and improve performance
- Actively manages expenses and budgets in alignment with objectives, making sound financial decisions
- Assesses talent and builds bench strength for roles across the organization
- Delivers results by effectively prioritizing, inspecting and appropriately delegating team work
Benefits
- Access to paid time off
- Resources and support to our employees
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
