Senior Technology Manager - Asset & Configuration Management

Bank of America•Jersey City, NJ

28d•$135,900 - $220,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders. Partner with Product Owners and Configuration Managers to maintain CMDB data integrity. Drive compliance with CSDM-aligned service modeling standards Coordinate implementation and governance of Golden Configuration Standards. Monitor configuration compliance performance and configuration drift reporting. Review compliance findings and coordinate remediation activities. Track policy exceptions and risk acceptance approvals. Measure compliance performance against established targets

Requirements

3-5 years’ experience is Risk Identification and Assessments, Data quality control, and implementation
5 + years’ experience in Asset identification and Discovery practices
3-5 years’ experience in Configuration items definitions, attributes, and require business relationships for delivery
5+ years’ experience in Asset Lifecycle management procure to disposal including configuration verification and audits
Experience with ServiceNow Asset Configuration Management Database

Nice To Haves

5+ years’ experience is Bank of America Technology Policy, standards, and procedure specifically Compliance monitoring, reporting, and escalations.
3+ years’ experience is control testing and evidence collection of audits
Influence
Risk Management
Solution Design
Stakeholder Management
Technical Strategy Development
Analytical Thinking
Application Development
Collaboration
Result Orientation
Solution Delivery Process
Virtualization

Responsibilities

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
Contributes to the technology strategy for their technical domain
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
Ensures that execution is aligned with product strategy by working with product management and other stakeholders
Accountable for team/program level resource and financial management; build and maintain teams through talent acquisition
Facilitate performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills
Ensure complete and accurate technology asset inventory across Network Services.
Govern asset onboarding, ownership assignment, lifecycle management, and retirement activities.
Validate inventory completeness against approved products and services.
Monitor technology lifecycle, end-of-life, and end-of-support compliance.
Escalate inventory gaps, ownership issues, and data quality deficiencies.
Govern Configuration Item (CI) lifecycle management.
Ensure CMDB relationships accurately represent network services, products, and infrastructure.
Monitor CI completeness, ownership, support assignments, and service mappings
Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
Assesses talent and builds bench strength for roles across the organization.
Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.