Senior Technology Leadership Professional; AI & Operations Engineering
About The Position
Become a part of our caring community We are seeking a highly skilled and hands-on Senior Technology Leadership Professional to join our AI & Operations Engineering (AIOps Engineering) team. This role is ideal for a technical leader who thrives at the intersection of software engineering, AI, operational intelligence, data analytics, and production support. You will be responsible for designing, developing, and supporting AI-powered operational solutions while leading the resolution of complex production issues across enterprise applications and platforms. This is not a traditional management role—successful candidates must be comfortable being hands-on with architecture, coding, troubleshooting, system integrations, and incident remediation.
Requirements
- Bachelor's degree
- 5 or more years of technical experience
- 2 or more years experience with Automation and AI technologies
- Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel
- Experience with unit testing and mocking
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- 2+ years designing and implementing AI/ML solutions
- Demonstrated expertise in: Machine Learning (ML) Generative AI (GenAI) Large Language Models (LLMs) AI agents and workflow automation Prompt engineering Data pipelines and model evaluation
Nice To Haves
- PMP Certified
- Six Sigma Certified
- MBA or other Advanced Degree
- Demonstrated ability running large scale projects
- Experience with technology solutions assessments and/or strategy planning oversight
Responsibilities
- Design, develop, and implement AI, GenAI, analytics, and operational intelligence solutions.
- Perform hands-on coding, debugging, testing, and deployment across multiple technology stacks.
- Troubleshoot and resolve critical and non-critical production issues affecting enterprise applications and platforms.
- Conduct root cause analysis and implement permanent corrective actions to improve reliability.
- Build and maintain integrations, APIs, data pipelines, dashboards, and operational tools.
- Collaborate with development, product, reliability, and automation teams to deliver scalable solutions.
- Develop operational intelligence capabilities, predictive insights, and decision-support solutions.
- Drive continuous improvement through automation, AI adoption, and engineering best practices.
- Mentor engineers and provide technical leadership across initiatives.
Benefits
- Health benefits effective day 1
- Paid time off
- holidays
- volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
