Senior Technology (Gen AI) Delivery Manager

Marsh McLennan•Boston, MA

1d•$133,900 - $267,700•Hybrid

About The Position

We are looking for a Senior Technology Delivery Manager to join the OW AI Program (Quotient Inside), Oliver Wyman’s internal AI transformation program focused on making OW an AI-native firm by end of 2027. This is a senior, high-impact role that acts as the deputy of the Build Team Workstream Lead, owning the operational, technical governance, and cross-functional coordination layer of the Build team; managing major third-party AI tool onboardings end-to-end; and providing continuity of Build team leadership when the Build Team Workstream Lead is absent. The Senior Technology Delivery Manager will work closely with OWG Tech, Marsh Tech, the Build team’s AI PMs, and Product Strategy PMs to keep the AI program operating at pace, removing blockers, managing the daily operational queue, owning the consultant and business lead demand pipeline, and standing in for the Build Team Workstream Lead when required.

Requirements

8+ years of experience in technology delivery, governance, or operations roles, with 3+ years at a senior or lead level.
Strong experience managing technology onboarding, compliance, or governance in a complex enterprise environment.
Working knowledge of enterprise security and identity processes, including Tech Onboarding, Marsh security review, TLP, SCIM, SIEM, OKTA, and exception-based approvals.
Excellent written and verbal communication skills in English, with the ability to engage credibly with senior stakeholders, PMs, and technical teams.
Proven ability to manage a high-volume operational queue with rigor, pace, and strong attention to detail.
Bachelor’s degree or equivalent experience in technology, computer science, or a related field.

Nice To Haves

Experience in a consulting or professional services environment, with an understanding of fast-moving stakeholder demands and commercial priorities.
Familiarity with Marsh infrastructure, internal processes, or the ability to ramp up quickly in a complex operating environment.
Experience working in Agile delivery teams, including sprint ceremonies, backlog management, and tools such as ADO.
Experience line managing or directing junior team members, including assigning work, reviewing output, and developing capability.
Exposure to AI tools, large language models, AI governance frameworks, or enterprise AI onboarding processes.

Responsibilities

Lead the operational delivery of high-priority third-party AI onboarding engagements, including OpenAI and Anthropic, while ensuring compliance, configuration, and cross-functional coordination.
Own the end-to-end Tech Onboarding and Marsh compliance process for significant tool onboarding requests, including intake, review, exception handling, and go-live readiness.
Serve as the first point of contact for consultant and business lead requests related to AI experimentation, pilots, and deployments, triaging work and escalating strategic items appropriately.
Partner with Product Strategy PMs, OWG Tech, Marsh Security, and vendor teams to keep the delivery pipeline moving, manage integrations, and identify risks early.
Provide deputy leadership support as needed, representing the Build Team in meetings, maintaining continuity, and overseeing the Senior Tech Delivery Analyst.