Senior Technologist, LEO NOC

Telesat•Gatineau, QC

21d•Onsite

About The Position

Telesat (Nasdaq and TSX: TSAT) is a premier global satellite operator that has provided reliable and secure satellite communication solutions to broadcast, telecommunications, enterprise, and government customers for over 50 years. With a legacy of engineering excellence, reliability, and world-class customer service in the industry, Telesat has become one of the largest and most successful global satellite operators. Telesat Lightspeed, our revolutionary low Earth orbit (LEO) satellite network, scheduled for commercial service in 2027, will redefine global broadband connectivity for enterprise users by delivering high capacity, security, and resilience, along with affordability, with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, with offices and facilities around the world. For more information, visit www.telesat.com. The company’s state-of-the-art fleet includes 14 GEO satellites, the Canadian payload on ViaSat-1, and a LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visit www.telesat.com.

Requirements

Electronics Engineering Technologist Diploma or equivalent Post-Secondary education
5+ years of technical experience in the telecommunication field
3+ years of experience in a Telecom based Network Operations Center environment
Experienced in establishing and maintaining positive customer relations
Experienced in leading technical and non-technical teams
Ability to work effectively in a cross-functional and global environment
Experience interacting directly with customers in supporting systems and services
Excellent communication, presentation skills, interpersonal and leadership skills
Strong analytical and problem solving skills

Nice To Haves

Bilingualism is preferred
Exposure to L2 services and MEF implementation an asset.

Responsibilities

Act as the lead for the CSR/NOC and internal team in order to implement a service, maximizing automation of systems to support workflow for end customer requirements and operation of NOC and CSR functions.
Develop technical and administrative implementation plans, specifications, schedules and manage implementation of these activities with affected intra company dependencies.
Integrate supervisory and BOSS systems to form a structured tier based support for fault/problem detection and resolution.
Conduct interdepartmental meetings to determine infrastructure/systems and manpower resources required to meet service demands for CSR/NOC functions.
Develop critical milestones for projects and ensure they proceed on schedule.
Escalate any potentially sensitive customer issues to immediate manager as required.
Monitor Customer performance and service experience and ask for additional sales, engineering and/or management support when needed.
Utilize Emergency notification procedures to communicate emergency activities to the Telesat management team and the associated customers/stakeholders, both internal and external.
Develop methodology to identify program deficiencies and document a plan to correct and close the gaps in providing CSR/NOC functionality.
Manage relationships with the sales, engineering and operations team, 3rd party suppliers and vendors to ensure the contracted services are met.
Provides assistance/advice to all Telesat departmental disciplines regarding the scheduling and project management of assigned projects for any workflow related to customer service issues or system faults.
Contributes to interdepartmental plan meetings as identified by management.
Exercise independent judgment and a high level of analytical skill in solving complex and unusual administrative and fault management problems.
Support CSR/NOC functions by acting as the technical liaison on various projects related to GEO/LEO transitions.
Generate various technical procedures and training material in support of CSR/NOC, field service and/or operations sub groups to aid in fault/problem resolution activity.