Onsite Senior Technician

Custom Computer Specialists • Boston, MA

12h • Onsite

About The Position

Custom Computer Specialists is looking to hire a On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Boston, Massachusetts based client. Custom is looking for an individual who will contribute to Custom’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Requirements

• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
• Ability and willingness to represent the Custom Computer brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

Nice To Haves

• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.

Responsibilities

• Providing premium, white-glove deskside support to client end users.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals
• Maintaining knowledge of current IT technologies and trends.
• Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians
• Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting
• Cabling coordination and supervision for any new/replacement low-voltage cabling work
• Daily status updates and monthly reporting of all IT activities
• Printer administration, configuration, specification, and troubleshooting
• VOIP and telecoms administration, configuration, specification, and troubleshooting
• Networked bell and intercom administration, configuration, specification, and troubleshooting
• Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
• Chromebook and iPad device management including configuration of new devices and repairs
• Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain
• Asset Tagging, if applicable
• Manage the Organizational Units and applying custom policies
• Pre-configuration of devices
• Policy and Security Configuration
• Application and Extension Management
• Inventory tracking, management and reporting
• End-user support
• Maintenance, Power washing and Year-end procedures

Benefits

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Tuition reimbursement
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Company paid life Insurance
• Paid holidays and vacation
• Technical certification gift card rewards program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed