Senior Technician

Airtron•Nashville, TN

33d•Onsite

About The Position

This role involves maintaining and repairing heating and air equipment, inspecting and maintaining ducting, and ensuring company materials and equipment are in serviceable condition. The technician will identify, wire, and start up complete residential split-systems, troubleshoot and resolve equipment issues, and test systems to ensure proper functioning. Responsibilities include inspecting systems, informing dispatch of concerns, explaining services to dispatch/builders, coordinating daily schedules, ordering parts, transporting materials and tools, debriefing service calls with documentation, and ensuring job site cleanliness. The role also requires maintaining the company vehicle, adhering to company standards and ethics, maintaining a courteous demeanor, using protective floor savers, and following safety policies. Duties may vary by location.

Requirements

High school diploma or GED
3-5 years experience in construction, HVAC or related experience
1-2 years of experience interacting with customers
Good verbal and written communication skills
Must be able to communicate in English effectively, both verbally and in writing
Beginner computing skills and able to use a computer, laptop or tablet.
Basic proficiency in navigating the internet and email software such as Microsoft Outlook
Valid driver's license required
Ability to work overtime with little notice
Weekend hours may occasionally be required
Must be able to drive and operate a motorized passenger vehicle or forklift
Must be able to lift/move up to 50 pounds frequently
Frequently performs tasks requiring climbing, bending at the waist, crawling, kneeling, crouching
Must be able to work at heights, climb ladders and stairways, and occasionally work on platforms/scaffolding (using the appropriate fall protection requirements)
Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots
Must be able to adhere to long periods of standing, walking or sitting
Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other equipment safely.
With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception
Ability to express or exchange ideas by means of the spoken word to impart oral information to others
Ability to enter text or data into a hand-held device or computer by means of a traditional keyboard or 10-key numeric keypad
Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools

Nice To Haves

HVAC trade school certification
EPA Certification
Willingness to learn and be a part of a team
Positive attitude and a team player
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization.
Safety mindset and acceptance of a safety culture

Responsibilities

Works independently to maintain and repair heating and air equipment.
Inspect and maintain ducting and company materials/equipment within a serviceable condition.
Identify, wire, and start-up complete residential split-systems.
Troubleshoot, recommend, and resolve/repair all issues to keep equipment functioning properly.
Test & record information for each system during start-up to ensure the system is functioning properly.
Perform proper inspection of system and inform dispatch of any outstanding concerns to help prevent future nonconformance's.
Explain each service and repair performed to Dispatch/Builder.
Directly coordinate with office for day-to-day work schedule.
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Debrief all service(s) provided with dispatch/direct supervision after each service call with respective documentation.
Inspection of area for cleanliness after job completion.
Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
Abiding by ALL company standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Ensure all foot ware has protective floor savers while working in client homes.
Follows safety policies and procedures.
Other duties as assigned.