Senior Technician, Materials - Pharmacy Operations

CVS Health•Mount Prospect, IL

5d•$19 - $39

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

Full compliance with DSCSA (Drug Supply Chain Security Act) requirements, including: Receiving and storage, Product traceability, Transaction documentation.
Partner with Quality, Compliance, and Procurement teams to support audits, investigations, and regulatory reviews.
Complete all required audit documentation and VIA entries within compliance guidelines.
Provide flexible availability for operational support and required conference calls.
Respond effectively to changing business needs and operational shifts.
Create, review, and maintain: Work Instructions (WIs), Standard Operating Procedures (SOPs), Job aids related to inventory control, DSCSA processes, and SAP workflows.
Ensure all documentation is accurate, compliant, and aligned with regulatory and operational needs.
Lead process standardization and continuous improvement initiatives.
Identify root causes of errors and implement long-term corrective actions.
Build a strong, high-performing team through: Training and onboarding of new colleagues, Ongoing development of tenured team members.
Provide constructive, professional feedback related to: Procedural errors, Production rates, Quality and compliance performance.
Conduct weekly five-minute meetings to communicate company updates and expectations.
Evaluate workload and talent daily to optimize production and output.
Foster a positive, inclusive work environment that promotes engagement and accountability.
Collaborate proactively across multiple business units to drive results and problem solve.
Ability to proactively identify issues and provide feedback and recommendations to Managers and Supervisors.
Demonstrated ability to think creatively and “outside the box” to improve efficiency within the team, department, and operations.

Responsibilities

Lead daily backend pharmacy operations, ensuring efficient workload distribution among Materials Coordinators.
Support and maintain Returned Goods Processing Inventory Repurposing, SAP integrity, OTTO operations, and Production Supply financials.
Ensure full compliance with DSCSA (Drug Supply Chain Security Act) requirements, including: Receiving and storage, Product traceability, Transaction documentation.
Partner with Quality, Compliance, and Procurement teams to support audits, investigations, and regulatory reviews.
Complete all required audit documentation and VIA entries within compliance guidelines.
Provide flexible availability for operational support and required conference calls.
Respond effectively to changing business needs and operational shifts.
Create, review, and maintain: Work Instructions (WIs), Standard Operating Procedures (SOPs), Job aids related to inventory control, DSCSA processes, and SAP workflows.
Ensure all documentation is accurate, compliant, and aligned with regulatory and operational needs.
Lead process standardization and continuous improvement initiatives.
Identify root causes of errors and implement long-term corrective actions.
Build a strong, high-performing team through: Training and onboarding of new colleagues, Ongoing development of tenured team members.
Provide constructive, professional feedback related to: Procedural errors, Production rates, Quality and compliance performance.
Conduct weekly five-minute meetings to communicate company updates and expectations.
Evaluate workload and talent daily to optimize production and output.
Foster a positive, inclusive work environment that promotes engagement and accountability.
Collaborate proactively across multiple business units to drive results and problem solve.
Ability to proactively identify issues and provide feedback and recommendations to Managers and Supervisors.
Demonstrated ability to think creatively and “outside the box” to improve efficiency within the team, department, and operations.