(USA) Senior Technician, Facility Services, HVAC/Refrigeration

Walmart•Morrilton, AR

5d•$35 - $70•Onsite

About The Position

This position oversees the installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics. The role involves leading diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems. It also includes implementing and monitoring preventive maintenance programs to extend equipment life and reduce downtimes. The technician will manage rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance. This role requires the use of heavy machinery and the submission of required written and electronic information, such as expense vouchers, weekly summaries, work orders, and maintenance logs. Detailed notes in work orders, including before and after photos, are expected. Adherence to OSHA standards and EPA refrigerant handling protocols is crucial, involving supervision of field practices and documentation. Inspections and repairs must be conducted in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements. Reclaiming ozone-depleting refrigerants and maintaining compliance with environmental guidelines is also a key responsibility. The role involves leading HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues. There may be an assignment of a Developmental Technician for on-the-job training. Hands-on training sessions on safety, control troubleshooting, and system operations will be delivered at various locations. The technician will evaluate Technician skill sets and provide feedback to senior leadership for workforce development. Participation in an on-call rotation is required to support business-critical needs outside of standard business hours, involving timely response to incidents and issue resolution or escalation. Management of refrigerant levels, parts inventory, and vendor relationships is necessary to ensure timely availability of materials. Tracking and ordering HVAC/R parts, recording purchases and usage, and ensuring contract compliance with external service providers are also part of the role. Coordination of service calls and management of regional/market workloads to meet business priorities and timelines are essential. Support for the implementation of HVAC/R business solutions includes identifying operational needs, monitoring progress, and adapting to organizational changes. Leading special projects involves collecting data, evaluating new technologies, and recommending improvements. Collaboration with cross-functional teams to develop and refine processes that meet evolving business demands is expected. The role also includes maintaining company vehicles in accordance with company policies and procedures, coordinating and transporting vehicles for required maintenance, and ensuring safe operation of motor vehicles with all required documents. Submitting maintenance invoices for payment, verifying vehicle insurance coverage, and wearing the company uniform and badge are also required. The position involves leading and participating in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges. Developing, communicating, and implementing processes and practices to meet business needs is achieved by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrating, promoting, and supporting compliance with company policies, procedures, and standards of ethics and integrity is done by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. The role emphasizes respecting the individual by embracing differences, creating an inclusive workplace, and helping associates thrive. It also involves working as a team, building trusting relationships, and communicating effectively. Strengthening the team by helping, developing, and mentoring others, and recognizing contributions is key. Acting with integrity involves maintaining high standards of ethics and compliance, modeling company values, and holding oneself and others accountable. Serving customers and members by delivering results with a customer-first approach and making decisions based on reliable information is paramount. Striving for excellence includes displaying curiosity, a desire to learn, taking calculated risks, and demonstrating courage and resilience. Continuous improvement, openness to new technologies and skills, and supporting others through change are also important aspects of this role.

Requirements

3 years’ experience in HVAC/grocery rack refrigeration OR 6 years’ experience in HVAC/grocery rack refrigeration and Associate of Applied Science (AAS) in Air Conditioning and Refrigeration.
Hold and maintain Type I and Type II or Universal Environmental Protection Agency certification for refrigerant handling.
Where required, HVAC-R/ Mechanical Journeyman.
1 year’s experience in plumbing, electrical, material handling equipment, or related area or 2 years’ Walmart store experience.
Valid state-issued driver’s license and ability to pass a motor vehicle report.
Commercial driving record with no convictions for DUI, DWI, OUI within the last five (5) years.
Commercial driving record with no more than two (2) moving violations in the last three (3) years.
No preventable accidents while operating a commercial motor vehicle in the last three (3) years.
No serious traffic violations, as defined by the Federal Motor Carrier Safety Regulations, while operating a commercial motor vehicle in the last three (3) years.

Nice To Haves

Completion of a 2-year technical/vocational HVAC/R program or 2-year associate’s of applied science A/C and refrigeration.
Experience using word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
Prior work experience reading blueprints, schematics, and wiring diagrams.
Prior work experience using hand tools, power tools, and testing equipment.
Prior work experience with Glycol and C02 systems.

Responsibilities

Oversees installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
Leads diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
Implements and monitors preventive maintenance programs to extend equipment life and reduce downtimes.
Manages rack systems, walk-ins, reach-ins, and supermarket refrigeration units, ensuring optimal performance and compliance.
Uses heavy machinery.
Submits required written and electronic information (for example, expense vouchers, weekly summaries, work orders, maintenance logs).
Enters detailed notes in work orders, including before and after photos.
Ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation.
Conducts inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements.
Reclaims ozone-depleting refrigerants and maintains compliance with environmental guidelines.
Leads HVAC/R field teams by coordinating work assignments, mentoring less-experienced Technicians, and managing escalated service issues.
May be assigned a Developmental Technician for on-the-job training, including pickup at designated store locations and hands-on instruction for Technician-level associates.
Delivers hands-on training sessions on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
Evaluates Technician skill sets and provides feedback to senior leadership to support workforce development.
Participates in an on-call rotation to support business critical needs outside of standard business hours.
During assigned on-call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
Manages refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials.
Tracks and orders HVAC/R parts, records purchases and usage, and ensures contract compliance with external service providers.
Coordinates service calls and manages regional/market workloads to meet business priorities and timelines.
Supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
Leads special projects by collecting data, evaluating new technologies, and recommending improvements.
Collaborates with cross-functional teams to develop and refine processes that meet evolving business demands.
Maintains company vehicles in accordance with company policies and procedures.
Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged.
Safely operates motor vehicles and ensures that the vehicle has all required documents.
Checks fuel and water levels, brake condition, signals, and lights.
Submits maintenance invoices for payment.
Verifies the coverage and validity of vehicle insurance.
Wears company uniform and badge in accordance with company policies and procedures.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
Drives continuous improvements; is open to and uses new technologies and skills; and supports others through change.

Benefits

Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.)