Senior Technical Writer

Kizen•Austin, TX

2d•$115,000 - $155,000•Hybrid

About The Position

Kizen is seeking an experienced Senior Technical Writer to create high-quality developer and API documentation for a sophisticated SaaS platform. This is a hands-on individual contributor role focused on execution. You will work directly with Product Owners, Engineers, and Solution Architects to translate complex technical concepts into clear, usable documentation that improves the developer experience. This role is ideal for a writer who thrives in highly technical environments, understands developer workflows, and takes pride in producing precise, structured documentation.

Requirements

At least 5 years of technical writing experience focused on software or technical platforms.
Bachelor's degree in Communication, English, Journalism, or Computer Science
Proven experience writing API and developer documentation for SaaS, platform, or enterprise software products.
Strong understanding of the OpenAPI Specification.
Ability to read and validate .yaml and .json specification files.
Proficiency with Docs-as-Code workflows.
Hands-on experience with GitHub/GitLab or Gitbooks.
Advanced working knowledge of Markdown.
Demonstrated understanding of developer experience (DX) principles.
Strong information architecture skills with the ability to structure complex documentation.
Experience working within Agile product teams.
Excellent SME interviewing and cross-functional collaboration skills.
Strong project management abilities with a track record of delivering documentation on schedule.
Portfolio required — applications without work samples will not be considered.
Technical Acumen . You need to have strong technical abilities to be able to understand the complexity of our application and solution framework. You should be able to independently create solutions yourself using common integration iPaaS products and API testing tools.
Collaboration . You should have excellent collaboration skills, as the whole team works together to deliver functionality. You should strive to encourage and empower your team members as we aim to maintain a healthy work environment where we can achieve success, together. You should be eager to mentor newer members of the team as we grow.
Communication . You must offer support and transparency to your team, so you need to be able to provide clear status and expectations. You must effectively communicate progress and dependencies to a variety of stakeholders, and consistently update when things go off track.

Nice To Haves

Experience documenting SDKs.
Familiarity with documentation platforms beyond GitBook.
UX/UI Writing experience.
Exposure to AI-driven products or assistive technologies.
Background working in high-growth SaaS

Responsibilities

Write, edit, and maintain developer-facing documentation including:
API documentation
Integration guides
Plugin documentation
Developer tutorials & walkthroughs
Technical workflows & concepts
Release notes
Read, interpret, and validate OpenAPI specifications (.yaml / .json).
Partner with engineering teams to document new software features, API endpoints, data models, and error handling.
Own documentation quality, clarity, accuracy, and usability.
Contribute to documentation architecture, organization, and navigation to support a strong developer experience.
Operate within a Docs-as-Code environment using Git-based workflows.
Interview subject matter experts and independently gather technical details.
Manage documentation projects from intake through publication.
Continuously improve documentation based on product changes and developer needs.