Senior Technical Writer - Global E-commerce

Tiktok • Seattle, WA

45d

About The Position

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok. We're looking for an experienced technical writer to work with our Seller Business teams to create best-in-class technical documentation for developers to seamlessly integrate global brands and retail merchants into the TikTok Shop platform. You'll be able to leverage your extensive experience authoring best-in-class documentation products for complex global products of scale, grasp complex concepts and translate them into concise, easy-to-understand tutorials, guides, release notes, and other documentation and learning resources for the TikTok Shop developer and partner community. As an experienced technical writer, your portfolio includes writing samples with examples of how you conveyed complex technical information to both experienced and new users.

Requirements

• 5 years of experience in authoring technical documentation.
• Bachelor's degree or higher in Technical Communication, English, Instructional Design, or a related field, or equivalent experience.
• Proven ability to thrive in a fast-paced environment, managing multiple projects simultaneously while maintaining strong attention to detail.
• The portfolio demonstrates a range of technical writing deliverables, including but not limited to user guides, tutorials, release notes, software documentation, and style guides.

Nice To Haves

• Previous technical writing experience in e-commerce or SaaS products.
• Strong understanding of the e-commerce industry, or the ability to quickly build deep business knowledge in this domain.
• Highly self-driven, capable of independently collaborating with product and business stakeholders to define documentation standards and roadmap.
• Experience working on global products, partnering with international teams across multiple time zones.
• Solid knowledge of professional technical writing practices, including DITA, information mapping, quality standards, content development processes, and end-to-end documentation workflows.

Responsibilities

• Collaborate closely with core product, business and technical owners to plan and execute long term documentation development roadmap for e-commerce business applications and open platforms.
• Define and drive general best practices and style guidelines for consistency, and establish and implement documentation quality standards to deliver best-in-class developer and end user documentation.
• Plan, write, and manage technical and process documentation and learning resources.
• Gather and analyze qualitative and quantitative feedback from developer and end user communities to continuously iterate on content quality and efficacy.
• Collaborate with product, design and technical owners to ensure consistency, cohesiveness and user-friendliness of API and user interface designs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees