Senior Technical Writer

GCI Careers

About The Position

GCI's Senior Technical Writer will be responsible for creating, editing, publishing, and maintaining technical documentation and technical artifacts. Focused on capturing and cataloging content as well as ensuring that documentation standards are adhered to. Plays an integral role in development and maintenance of the various content repositories, wikis, and dashboards.

Requirements

ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
Ability to influence and manage team members without a direct reporting chain.
Ability to successfully interact and collaborate with senior management, colleagues, business partners, customers, contractors, team members, vendors, technical staff, and new customers.
COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
Strong oral and written communication skills.
Ability to communicate with and understand the needs of technical customers is essential.
COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
Must be highly organized with a demonstrated ability to meet deadlines and budget commitments.
Demonstrated ability to multi-task in a dynamic, complex, and rapidly changing environment.
Must be able to reconcile divergent demands and prioritize individual workload.
Uses knowledge and experience to instinctively sense issues and opportunities, taking proactive action to resolve.
Demonstrates accuracy and thoroughness while looking for ways to improve current and future documentation, documentation standards, and content management processes.
Ability to create and execute documentation management plans and processes.
SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel, Visio, and PowerPoint) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.
This is an advanced level position that requires higher skills and proficiency within the Technical Writer discipline. Conducts more complex work under minimal supervision, with wide latitude for independent judgement. Supports teams to design, develop, and customize technical documents. Ability to gather information, objectives, functions, features, and requirements to provide effective planning, scheduling and research producing clear and concise technical materials for all audiences.
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent.
Bachelor’s degree in journalism, communications, or relevant field.
Minimum of four (4) years as a technical writer, content analyst, or similar position.

Nice To Haves

IT, network, or business background, with extensive hands-on experience in technical documentation or telecom network functionality.
Background technical knowledge of Engineering, Computer Science.
Experience in digital content publishing and sharing environments such as Microsoft SharePoint, JIRA, and Confluence with knowledge of using templates, workflows, reports, and queries.
Experience with business and system modeling in Visio, Sparx Enterprise Architect, or similar tools.
Telecommunications experience.
Other telecom industry or job specific certifications.
Experience with telecom networking technology such as wireless, transport, engineering.

Responsibilities

Create and Edit Documentation:
Collaborate with engineers, architects, technicians, and stakeholders to produce and publish high quality content, documents, and artifacts that meet applicable standards and are appropriate for intended audience.
Manage documents through the review, editing, and approval processes and coordinate their storage in a designated library location.
Work with internal teams to obtain an in-depth understanding of subject matter.
Develop training materials for teams participating in support and monitoring of current network, upgrades, and/or new technology projects.
Maintain documentation updated to reflect current production and lab network infrastructure.
Implement templates, workflows, reports, and queries to facilitate enterprise architecture processes.
Develop process models and supporting documentation.
Develop comprehensive documentation that meets organizational standards.
Assist in the development and implementation of content on websites.
Participate in creating and maintaining the enterprise architecture repository and information architecture.
Document/Content Management and Standards:
Within the context of the Enterprise Architecture and Systems lifecycles, define the process in which documentation content is captured and stored.
Work with all groups including PMO, Enterprise Security, Engineering, Operations and Service Delivery to identify and catalogue all customer facing documentation.
Create a documentation standard for all customer-facing documentation, ensuring that it is understood across the organization.
Work with cross-functional teams to determine the best way to deliver documentation to customers.