Senior Technical Writer
About The Position
Duties and Responsibilities · Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software. Analyze IT project requirements to determine type of documents needed · Collaborate with systems and development staff to collect and interpret technical information. · Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure · - Track the development and delivery of monthly, quarterly, and semiannual documents and reports; · Perform technical edits and support quality reviews. Develop quality standards, graphics, format, and style for internal and external IT documents. · Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials · Contribute to the organization's messaging strategy, crafting content guides for new products and features · Understand new features, learn how they work, and document them in crisp, easy-to-follow language · Improve existing documentation based on customer feedback. · Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed. · Learn complex concepts and communicate information easily and clearly to internal employees and the end user community. · Use visual models and tools to communicate workflows, communications, relations, and system operations. · Performs other related duties as assigned. Education: · Bachelor's degree in Computer Science, IT or related field · ITIL & SaFe Agile Certifications preferred Qualifications : · 5+ years of experience as a Technical Writer · 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint. · Excellent written communication and grammatical skills. Strong attention to detail is critical. · Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities. · 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint. · Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures · 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web · Demonstrable experience in technical communication or instructional design
Requirements
- 5+ years of experience as a Technical Writer
- 5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
- Excellent written communication and grammatical skills.
- Strong attention to detail is critical.
- Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
- 3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
- 3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
- Demonstrable experience in technical communication or instructional design
- Experience as a Technical Writer. Required 5 Years
- Experience using content publishing tools to write, format, manage, and publish technical content on the web. Required 3 Years
- Hands-on experience with Adobe Acrobat Pro. Required 3 Years
- Demonstrated proficiency in MS Suite software (Word, Excel, PowerPoint, Project, SharePoint, and Visio) to conduct all job responsibilities. Required
- Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures. Required
- Excellent written communication and grammatical skills. Required
- Bachelor's Degree in Computer Science or related field. Required
Nice To Haves
- ITIL & SaFe Agile Certifications preferred
Responsibilities
- Liaise with department heads and end users to identify business procedures and establish documentation needs for hardware and software.
- Analyze IT project requirements to determine type of documents needed
- Collaborate with systems and development staff to collect and interpret technical information.
- Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedure
- Track the development and delivery of monthly, quarterly, and semiannual documents and reports
- Perform technical edits and support quality reviews.
- Develop quality standards, graphics, format, and style for internal and external IT documents.
- Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
- Contribute to the organization's messaging strategy, crafting content guides for new products and features
- Understand new features, learn how they work, and document them in crisp, easy-to-follow language
- Improve existing documentation based on customer feedback.
- Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
- Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
- Use visual models and tools to communicate workflows, communications, relations, and system operations.
- Performs other related duties as assigned.
Benefits
- Flexible work from home options available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
